Oriental Bank is looking for an Associate, Retail Channels (Teller At-Large) to join our team. This role is responsible for providing superior and efficient customer service, handling a variety of transactional services, and promoting bank products. The position is on-site based in Carolina, PR.

What You'll Do

Provide high-quality, prompt, courteous, and efficient services to customers with precision and accuracy.
Ensure all transactions adhere to established operating policies, procedures, and applicable regulatory guidelines.
Handle transactional services including deposits, withdrawals, cashing checks, processing payments, transfers, and selling official checks.
Prepare and maintain your workstation, ensuring control over keys, stamps, and assigned cash.
Comply with cash management policies, maintain established cash limits, and balance your cash fund at the end of each shift.
Report any cash discrepancies or suspicious activity to your supervisor.
Maintain logs and registers per established procedures.
Receive and manage customer claims or inquiries within your scope, referring others appropriately.
Promote bank products, services, and channels, identifying cross-selling opportunities and referring customers to peers.

What We're Looking For

An associate degree, technical degree, or approved credits in Business Administration or a related field.
One (1) year of retail, customer service, or cash register experience.
Strong mathematical skills and a detail-oriented approach to managing multiple priorities.
Proficiency in MS Office (Excel, Word) and other business applications.
Availability to work based on branch hours of operation, plus flexibility to work overtime according to business needs.
Legal authorization to work in the US.