Oriental Bank is looking for an Associate, Retail Channels (Teller At-Large) to join our team. This role is responsible for providing superior and efficient customer service, handling a variety of transactional services, and promoting bank products. The position is on-site based in Carolina, PR.
What You'll Do
- Provide high-quality, prompt, courteous, and efficient services to customers with precision and accuracy.
- Ensure all transactions adhere to established operating policies, procedures, and applicable regulatory guidelines.
- Handle transactional services including deposits, withdrawals, cashing checks, processing payments, transfers, and selling official checks.
- Prepare and maintain your workstation, ensuring control over keys, stamps, and assigned cash.
- Comply with cash management policies, maintain established cash limits, and balance your cash fund at the end of each shift.
- Report any cash discrepancies or suspicious activity to your supervisor.
- Maintain logs and registers per established procedures.
- Receive and manage customer claims or inquiries within your scope, referring others appropriately.
- Promote bank products, services, and channels, identifying cross-selling opportunities and referring customers to peers.
What We're Looking For
- An associate degree, technical degree, or approved credits in Business Administration or a related field.
- One (1) year of retail, customer service, or cash register experience.
- Strong mathematical skills and a detail-oriented approach to managing multiple priorities.
- Proficiency in MS Office (Excel, Word) and other business applications.
- Availability to work based on branch hours of operation, plus flexibility to work overtime according to business needs.
- Legal authorization to work in the US.
Nice to Have
- Full bilingual fluency in English and Spanish (written and verbal).
Technical Stack
- MS Office (Excel, Word)
- Other business applications such as Visio
Work Mode
This position is on-site in Carolina, PR.
Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities).
