Responsibilities
- Manage our customers’ app setup and onboarding experience.
- Balance a portfolio of partners across various stages of the onboarding journey.
- Manage a high volume of inbound and outbound emails, calls, and SMS communications, giving you the opportunity to further develop your time management and client-facing skills.
- Use Salesforce to track all activity, and your success will be measured by your ability to gather required assets and information, coordinate cross-functionally with internal teams, and set clear expectations with partners ahead of launch
- Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence
- Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team.
- Work on projects and initiatives that improve our internal processes
- Impact the Owner platform design by providing relevant product feedback to our engineering team
- Partner and collaborate successfully with cross-functional teams
Requirements
- Ability to effectively manage multiple accounts, all at various stages of the onboarding journey.
- Growth mindset: you are a lifelong learner and committed to professional growth and development
- Solutions-oriented and can identify issues and take appropriate action/ownership.
- You thrive while working in a fast-paced environment where change is common
- Strong written and verbal communication skills
Nice to Have
- You’ve worked in the restaurant industry at least 1 year
Benefits
- additional commission eligibility
- comprehensive health coverage
- unlimited PTO
- additional fun perks
Team
Team size: low hundreds. Structure: remote-first, global company headquartered in San Francisco, with a sales hub in Toronto
Additional Information
- You must be based in Mexico!
