Freenome is hiring an Associate Director, Commercial Engineering to lead our electronic record integration initiatives. You will be responsible for planning, developing, implementing, and managing secure electronic data exchange with partners across the order-to-results process. You will drive EHR implementations from pre-sales support through completion, ensuring operational success and product adoption.
What You'll Do
- Leverage Redox to develop strategic integrations with health systems and industry partners to enable order-to-results capabilities and digital health tools across major EHR vendors, including Epic.
- Work with the Orders to Cash Product lead and others to execute EHR strategy.
- Manage EHR implementation projects with Redox and customer partners to enable bidirectional interfaces.
- Provide customer relationship management and pre-sale connectivity support to enable business growth.
- Work with the implementation team during customer onboarding to complete technical integration for EHR products.
- Provide business reviews, performance dashboards, and analytics information to inform EHR strategy and to achieve account health and volume benchmarks.
- Support customer success efforts to help increase product adoption where technology can be used.
- Provide general technical support and troubleshooting of Freenome’s software solutions beyond EHR.
What We're Looking For
- At least 7 years of verifiable experience in Electronic Health Record (EHR) program management, healthcare IT, or interoperability solutions in healthcare.
- At least 3 years of this experience should include a customer-facing component.
- A Bachelor’s degree in Healthcare Informatics, Business Administration, Information Technology or a related field.
- Knowledge of hospital, health system, and primary clinical care information systems and operations.
- Experience working with Redox.
- Experience managing stakeholders and partners in a complex integrated environment.
Nice to Have
- Epic Certification.
- Project management and process leadership.
- Strong communication skills.
- Working knowledge of applicable laws and regulations for electronic health records.
- Proficiency in presentations and business reviews for internal and external stakeholders.
- Knowledge of Lean fundamentals.
Technical Stack
- Redox
- EHR systems (e.g., Epic)
Team & Environment
You will report to the Director of Customer Success.
Benefits & Compensation
- Compensation range: $158,313 - $224,438 + equity
- Pre-IPO equity
- Cash bonuses
- Full range of medical, financial, and other benefits
Work Mode
This is a remote position.
Freenome is proud to be an equal-opportunity employer, and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
