About the Role
This role supports clients using a data and analytics platform by diagnosing technical issues, interpreting data workflows, and guiding successful implementation. The individual will work cross-functionally to ensure client objectives are met and product value is realized.
Responsibilities
- Respond to client inquiries related to data integration and system functionality
- Analyze data pipelines to identify root causes of discrepancies or errors
- Collaborate with engineering teams to escalate and track technical issues
- Translate client requirements into actionable technical tasks
- Provide guidance on best practices for data modeling and reporting
- Assist in onboarding new clients to the platform
- Document technical processes and client-specific configurations
- Monitor client health metrics and proactively identify risks
- Support data validation during implementation and upgrade cycles
- Facilitate communication between clients and internal development teams
- Troubleshoot performance issues related to data queries and transformations
- Assist in testing new product features in client environments
- Maintain up-to-date knowledge of platform capabilities and limitations
- Create and deliver technical summaries for client review
- Participate in client success planning meetings
Nice to Have
- Exposure to business intelligence or data visualization tools
- Coursework or project experience in data engineering
- Familiarity with version control systems like Git
- Understanding of data security and access controls
- Prior experience in a technical account management role
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility for remote and in-office collaboration
Team
Collaborative team environment focused on client success and technical excellence
Why This Role Matters
Clients rely on accurate data to make critical business decisions. This role ensures data integrity and system reliability, directly impacting client confidence and long-term success. By bridging technical and business needs, the position plays a key part in delivering measurable value.
What You’ll Learn
Gain deep expertise in data architecture, client lifecycle management, and enterprise software support. Develop skills in diagnosing complex technical workflows and delivering solutions in a fast-paced, evolving product environment.
Available for qualified candidates
