Amgen Inc. is hiring an Associate CRM Software Engineer

Amgen is seeking an Associate CRM Software Engineer to collaborate with CRM Admins, Data Engineers, and Architects to streamline the delivery of Veeva CRM/Salesforce solutions via our Copado-based CI/CD pipelines. You will configure and custom code within CRM platforms to build mobile-first features that support our Sales business users. Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and we use technology and human genetic data to push beyond what’s known today.

What You'll Do

• Configure and develop the Salesforce/Veeva CRM for new and existing features.
• Work with Product Owners and cross functional Development Teams to plan and schedule releases, providing guidance on release dependencies, technical constraints, and risks.
• Support development teams in automating build, test, and deployment processes for continuous integration and delivery in the Salesforce/Veeva ecosystem.
• Provide ongoing support and troubleshooting for post-release issues.
• Maintain and optimize existing configurations and customizations by limiting/eliminating tech debt.
• Partner with Development Teams to ensure agile software delivery and DevOps practices are applied within the CI/CD pipeline.
• Research Veeva/Salesforce capabilities as needed to suit business requirements and provide gap analysis.
• Work closely with other developers in the team including Product Owner, Business Analyst, Salesforce Admins, QA analyst and Scrum Master, and cross functional teams.
• Develop innovative solutions using generative AI technologies.
• Conduct code reviews to ensure code quality and adherence to best practices.
• Create and maintain documentation on software architecture, design, deployment, disaster recovery, and operations.
• Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements.
• Analyze functional and technical requirements and translate them into software architecture and design specifications.
• Develop and execute unit tests, integration tests, and other testing strategies to ensure software quality.
• Identify and resolve software bugs and performance issues.
• Maintain detailed documentation of software designs, code, and development processes.
• Provide Production Support for CRM to ensure efficient service to system users.

What We're Looking For

• A Master’s degree and 0 to 1 years of Computer Science, IT or related field experience OR a Bachelor’s degree and 1 to 3 years of Computer Science, IT or related field experience OR a Diploma and 5 to 7 years of Computer Science, IT or related field experience.
• 2+ years of experience as a Salesforce CRM Developer.
• In-depth knowledge of Salesforce development including experience working with MuleSoft or Databricks integrations.
• Hands-on experience with the Salesforce security model, including OWD, sharing rules, profiles, and permissions.
• Experience with version control systems like Git.
• Salesforce Developer 1 certification (required).

Nice to Have

• Experience working with Veeva CRM and large CRM Migration experience.
• Proficient in Apex, JavaScript, and other programming languages.
• Proven experience developing and managing Salesforce CI/CD pipelines using SFDX, ANT, or packaged solutions like Copado.
• Strong understanding of CI/CD concepts, integration methodologies, and relevant technologies.
• Experience integrating off-platform solutions (e.g., testing platforms, code scanning) with CI/CD pipelines.
• Professional Certifications: Salesforce Development Lifecycle Designer, Salesforce Platform Builder, Veeva CRM Systems Administrator, Copado Fundamentals I/II (Admin / Developer).
• Excellent critical-thinking and problem-solving skills.
• Strong communication and collaboration skills.
• Demonstrated awareness of how to function in a team setting.
• Demonstrated presentation skills.

Technical Stack

• Salesforce, Veeva CRM, Lightning Web Components, Visual Studio Code, SFDX, Copado CI/CD, Git, MuleSoft, Databricks, Apex, JavaScript

Team & Environment

You will collaborate with Salesforce/Veeva CRM Admins, Data Engineers, Architects, Product Owners, Business Analysts, QA analysts, Scrum Master, and cross functional Development Teams.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.