NC Health Affiliates LLC DBA Blue Cross NC is hiring an Assistant Manager of Cleaning Services to lead and optimize the Unit Amenity & Cleaning Services operations at Orange Lake Resort. You will be responsible for the full scope of leadership, financial management, and process execution, ensuring a seamless supply of amenities and a high standard of cleanliness for our guests.
What You'll Do
- Lead a team responsible for supplying guest villas with all necessary supplies, including producing amenity bags and managing bulk deliveries.
- Manage team performance, drive productivity, schedule contract labor as needed, and handle all administrative duties related to leading people.
- Ensure proper ordering, supply, safe storage, and distribution of all amenity items based on historical data and occupancy forecasts.
- Analyze inventory reports, ordering behaviors, quality scores, and other metrics to identify and act on opportunities for improvement.
- Make recommendations to resort-level senior leadership on improving quality, evaluating new vendors, selecting products, and optimizing ordering behaviors.
- Own project and program management as defined by the resort, including supporting brand standard adherence through audits and quality inspections.
What We're Looking For
- 3+ years of experience in a hospitality or service-related environment.
- 2+ years of experience leading people.
- Demonstrated inventory management experience in a fast-paced environment.
- Ability to anticipate, prevent, and solve complex problems.
- Demonstrated understanding of supply chain economics in either a work-related or advanced academic setting.
- Exceptional service delivery and problem resolution skills.
- Professional verbal and written communication and presentation skills.
- Ability to simultaneously manage multiple modern technological platforms.
- Experience in a commercial cleaning setting, servicing multiple sites.
- Ability to maintain positive customer relations (internal and external) through communication, service, and follow-up.
- Experience managing inventory, forecasting, and ordering high quantities of items.
- Ability to interpret, communicate, and implement safety information including handling hazardous materials, driving safety, eye protection, and lifting safety.
- Must be at least 18 years of age with a valid driver’s license, and a minimum of 1 year of safe driving experience.
- Expert level mastery of Microsoft Office products.
- Must be fluent in English.
Nice to Have
- Bachelor’s Degree preferred in business administration, accounting, or a related field.
Technical Stack
- Microsoft Office
Team & Environment
You will be leading teams of up to 8 individuals, managing their workflow and reporting directly to resort-level senior leadership.
Benefits & Compensation
- Growth & Developmental Opportunities
- EAP – Employee Assistance Program
- PTO - Paid Time Off
- Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
- Tuition Reimbursement & Continuing Education Courses
- Outstanding Company Culture
Work Mode
This is an onsite position located at Orange Lake Resort.
Our company culture is committed to growing our people, memberships, resorts, and guest love. We believe in strengthening families and look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel.
