Hyatt Regency Lake Washington is looking for an Assistant Front Office Manager to play a vital leadership role at Park Hyatt Chicago. You will serve as a key leader in ensuring flawless guest arrival and departure experiences, supporting Front Office leadership and overseeing a dynamic team.
What You'll Do
- Oversee a dynamic team of Bell & Door Attendants, Front Office Hosts, Communication Center Agents, and Concierge.
- Manage day-to-day operations with a focus on Forbes-level service standards.
- Ensure every guest interaction reflects the hotel’s legacy of excellence.
- Coordinate VIP arrivals and resolve service recovery needs.
- Optimize front desk workflows.
- Mentor and develop front-of-house talent, fostering a culture of learning, empathy, and high-touch hospitality.
What We're Looking For
- 3+ years of progressive experience in a supervisory or managerial role in Front Office or Rooms Division operations, in a luxury or Forbes-rated environment.
- A warm, authentic approach to guest service, grounded in emotional intelligence and discretion.
- In-depth understanding of luxury service delivery, brand standards, and Forbes Travel Guide expectations.
- Engaging, approachable, and confident leadership presence that leads by example and inspires excellence.
- Refined communication skills, with the ability to navigate complex guest interactions and lead team briefings effectively.
- Proficiency in Opera PMS or similar property management systems, Microsoft Office Suite, and digital concierge tools.
- Solutions-focused mindset with the ability to remain composed and resourceful under pressure.
- Ability to work varied shifts including evenings, weekends, and holidays to meet business needs.
Nice to Have
- Degree in Hospitality or Hotel Management or CMT Program completion.
Technical Stack
- Opera PMS or similar property management systems.
- Microsoft Office Suite.
- Digital concierge tools.
Team & Environment
You will support the Front Office leadership team and oversee a team of Bell & Door Attendants, Front Office Hosts, Communication Center Agents, and Concierge.
Benefits & Compensation
- Compensation: $51,600 to $61,800 annually.
- Health Insurance Eligibility: Available after 30 days of employment.
- 401(k) Eligibility: Available after 30 days of employment.
- 401(k) Matching Contribution: Eligible after 1 year of employment (limited match).
- Monthly Fitness Membership Reimbursement: Available up to a specified limit.
- Qualified Parking & Transportation Tax Exemption: Subject to eligibility.
- Paid Time Off & Holidays: Provided according to company policy.
Work Mode
This is an onsite position located in Chicago, IL.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
