Role Overview
This position supports the Front Office Manager in delivering exceptional service and operational excellence at a secluded luxury resort on Vietnam’s coastline, nestled within Nui Chua National Park. The Assistant Front Office Manager plays a key role in maintaining smooth daily operations, ensuring guest satisfaction, and upholding the highest standards of personalized hospitality.
Key Responsibilities
- Oversee daily front desk functions, including check-in, check-out, and reservation handling, ensuring efficiency and guest comfort.
- Assist in managing team schedules, training programs, and performance evaluations to foster a capable and motivated workforce.
- Respond promptly and professionally to guest inquiries, special requests, and concerns, ensuring resolution with discretion and care.
- Collaborate with housekeeping, maintenance, and other departments to ensure coordinated service delivery.
- Monitor room availability, occupancy trends, and revenue performance to support optimal room utilization.
- Ensure strict compliance with financial procedures, including cash handling, billing accuracy, and budget adherence.
- Maintain up-to-date knowledge of hotel policies, service protocols, and local offerings to support guest engagement.
- Support revenue generation by promoting hotel services, amenities, and special offers.
- Prepare regular reports on guest feedback, operational performance, and team development for management review.
Qualifications
- Minimum of three years of management experience in hospitality, preferably within a luxury or high-service environment.
- Proven understanding of front office operations with a hands-on leadership approach.
- Proficiency in Property Management Systems, Micros, and Point of Sale platforms.
- Strong organizational, communication, and team leadership skills.
- Ability to adapt to changing schedules in support of operational needs.
- Detail-oriented mindset with a commitment to service excellence and guest satisfaction.
Benefits & Compensation
- Complimentary accommodation with full board at the staff cafeteria
- Laundry services provided
- 12 annual leave days
- Health care coverage
- Year-end and performance-based bonuses
- Service charge distribution
- Global complimentary night program for staff
