Groupe Clarins, a family-owned French company committed to Responsible Beauty, is seeking an Assistant CRM Project Manager apprentice for its French subsidiary. Based in Paris and starting in September 2026, you will join the CRM & Digital France team to help implement and optimize omni-channel contact plans for clients, prospects, and Club Clarins members.
What You'll Do
- Manage omni-channel CRM campaigns, both online and offline.
- Contribute to delivering the CRM contact plan aligned with the Direct-to-Consumer animation strategy.
- Oversee overall campaign production: define targeting, prepare creative and integration briefs, coordinate with external agencies on Adobe Campaign, validate proofs, and track performance.
- Create newsletter campaigns using the Dartagnan email builder, ensuring alignment with the overall animation plan and 360° activations.
- Contribute to the continuous optimization of campaigns: conduct A/B tests, drive personalization, and work on cross-functional projects with internal and external partners on channel orchestration and automation.
- Monitor campaign performance, including monthly campaign tracking.
- Participate in analyzing CRM KPIs and making recommendations to remain a pioneer in CRM and innovation.
- Conduct competitive intelligence on the beauty market, new trends, and CRM innovations.
- Contribute to CRM projects serving the business and the brand.
- Participate in cross-functional CRM projects focused on ultra-personalization, streamlining 360° customer journeys, channel orchestration, trigger overhaul, and Club Clarins visibility to recruit, retain, and reactivate clients.
What We're Looking For
- Currently a student in a Business School, Communication school, or equivalent, with a minimum of Bac +4/+5.
- Driven by the desire to grow within a company committed to Responsible Beauty, you enjoy challenges and are passionate about our brands.
- Organized and rigorous, with an eye for detail and a sense of priority.
- Proactive and dynamic, demonstrating agility.
- Curious and creative, staying alert to new trends.
- Versatile and eager to develop across varied missions in a dynamic environment.
- Proficiency in the Microsoft Office suite.
Technical Stack
- Adobe Campaign
- Dartagnan (email builder)
Team & Environment
You will be part of the CRM & Digital France team.
Work Mode
This is an onsite position based in Paris, France.
Groupe Clarins is an equal opportunity employer.
