Absa Bank is looking for an Assistant Branch Manager to support the Branch Manager in driving branch performance through sales, service delivery, and operational excellence. As a proudly African group, we are empowering Africa's tomorrow, together.
What You'll Do
- Support the Branch Manager in managing branch performance through sales origination, lead generation, and excellent customer service.
- Fulfill individual sales targets and promote products to both existing and prospective customers to grow market share.
- Assist in daily branch operations, including customer service, finance activities, and vault management.
- Manage the customer experience, proactively resolve complaints, and ensure excellent service delivery.
- Monitor branch financial activities, review reports, and ensure all cash processes are handled accurately.
- Demonstrate advanced product knowledge and a deep understanding of branch policies and processes.
- Assist in developing and implementing sales strategies to deepen product penetration and increase cross-selling.
- Provide ongoing coaching, share knowledge, and enhance staff engagement to build a high-performing team.
- Support the Performance Development Process, identify team training needs, and manage staff leave and attendance.
- Ensure operational rigour and full compliance with all legislation, regulatory guidelines, and internal Absa policies.
- Manage branch security standards and act as a Business Continuity Management (BCM) Business Unit Owner or Deputy.
- Work cross-functionally with key service providers and deputise for the Branch Manager as required.
What We're Looking For
- A Higher Certificate or Advanced National (Vocational) Certificate in Business, Commerce, or Management Studies.
Team & Environment
You will report directly to the Branch Manager, supporting the leadership and daily operations of the branch.
Work Mode
This role is fully onsite.
Absa is an equal opportunity employer.
