Zurich Canada is looking for an Area Claims Manager to join the RCIS CROP team. In this role, you will oversee a team of technical Claims Professionals, providing direction and ensuring compliance while contributing to Zurich's operational goals.
What You'll Do
- Oversee day-to-day work activities by providing direction, technical guidance, and tracking key metrics.
- Contribute to customer satisfaction by building relationships and resolving service problems.
- Monitor file allocations, resources, and other expenditures for appropriateness.
- Ensure compliance with all legal, regulatory, and internal control requirements.
- Attract, onboard, recruit, and retain team members.
- Drive the performance management process, including communication, evaluation, feedback, and development.
- Maintain transparent communication through meetings and regular interpersonal contact.
- Create a workplace culture consistent with Zurich's mission, vision, and Zurich Basics.
- Protect Zurich's reputation by keeping claims information confidential.
- Maintain professional knowledge through workshops, publications, and professional networks.
What We're Looking For
- A Bachelor’s Degree and 4 or more years in Claims, OR a High School Diploma/Equivalent and 6 or more years in Claims, OR a Zurich Certified Insurance Apprentice (with Associate Degree) and 4 or more years in Claims.
- 3 or more years of claims handling experience.
- Customer service experience.
- Experience with Microsoft Office.
- Knowledge of the insurance industry, claims, and the legal and regulatory environment.
Nice to Have
- Experience collaborating across work groups.
- Experience in your line of business.
- Leadership, coaching, or mentoring experience.
- People Management experience.
- Excellent communication skills.
- Analytical skills.
- Team lead or management experience.
Technical Stack
- Microsoft Office
Team & Environment
You will oversee a team of technical Claims Professionals.
Benefits & Compensation
- Competitive pay: $72,100.00 - $117,900.00.
- Comprehensive benefits for employees and their families.
Work Mode
This is a hybrid role based in the AM - Iowa Virtual Office.
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
