ARC Document Solutions is hiring a Customer Service Representative to join our team. This full-time role is perfect for someone with a background in printing who excels at coordinating orders and providing excellent support via phone, email, and in-person. You’ll work directly with our Sales and Operations teams to manage the full lifecycle of print requests.
What You'll Do
- Greet customers and provide service via phone, email, and in-person visits.
- Process in-person, phone, electronic, and hard copy work orders.
- Monitor orders, quoting, and outsourcing for various print requests.
- Provide information to customers regarding products, processes, and production turnaround times.
- Take service and supply requests from customers via phone, email, or MPS portal.
- Process service requests through Fleet Manager and dispatch them to technicians.
- Process supply requests and submit orders to purchasing.
- Maintain Fleet Manager to ensure information is current and accurate.
- Work with management on new initiatives and programs as they arise.
- Perform other tasks, duties, or functions as directed.
What We're Looking For
- A High School diploma or equivalent.
- 1-3 years of related administrative or customer service experience.
- Ability to lift up to 25 lbs. periodically.
- Professional, business-level written and oral communication skills.
- Proficient problem-solving and conflict resolution skills.
- Proficient experience with Microsoft Office tools including Word, Excel, Outlook, and PowerPoint.
Technical Stack
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Fleet Manager
Team & Environment
You’ll work directly with our Sales and Operations teams within a global company of approximately 1,400 employees.
Benefits & Compensation
- Compensation starting at $18.00 per hour.
- Comprehensive Employee benefits including full health, dental, vision, and life insurance.
- 401-K Plan with company matching.
- Excellent Company support and resources.
- A supportive management team invested in your success.
- A culture of caring for our employees.
Work Mode
This position is onsite.
We are an Equal Employment Opportunity (EEO) Employer and do not discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status, or any other characteristic prohibited by law.
