Responsibilities
- Prepare, record, verify, analyze, and report accounts receivable transactions, and post customer payments on a timely basis.
- Maintain and reconcile accounts receivable ledger accounts, financial statements, and reports.
- Develop, direct, plan, and evaluate accounts receivable policies and procedures, and ensure external and internal controls and policies are adhered to.
- Produce reports of accounts that are in arrears and analyses of bad debt and prepare analyses and reconciliation of bill runs to detect fraud.
- May be responsible for low-volume customer billing, including preparation, delivery, and responding to resulting queries.
- Prepare and organize documentation, to record check, credit card, and PayPal payments efficiently and effectively from customers in a timely manner.
- Maintain a key list of internal and external contacts for each account.
- Communicate with internal and external contacts to reconcile and resolve disputed remittance items and make necessary customer account adjustments.
- Escalate unresolved customer account issues, tracking to final resolution.
- Document communications and follow up to ensure all necessary actions are completed to facilitate payments and ensure balances show accurately on customer accounts.
- Create and review periodic and/or ad hoc reporting to address aging balances and unresolved disputes.
- Initiate and support the continual improvement of standard company processes and procedures through the increased use of technology and effective process improvement analysis.
- Assist with month-end duties as needed.
- Assume other duties as assigned.
Benefits
- Health/Dental/Vision Insurance
- Paid Time Off
- Paid Parental Leave
- Fertility Coverage
- 401k with Generous Company Match
- Company Paid Life Insurance and Long-Term Disability
- Short-Term Disability
- Employee Assistance Program
- Tuition Reimbursement
- Employee Discounts
- PNC Daily Pay Option
Additional Information
- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
- Travel may be required periodically, including overnight stays (contingent on position requirements).
- Must be able to lift up to 25 pounds.
