Copeland seeks an Application Support & Training Specialist – HVAC/R in Brantford, ON. You will bridge technical expertise with customer engagement, providing application engineering and support while advancing industry knowledge through impactful training initiatives.
What You'll Do
- Deliver application support to OEMs, wholesalers, contractors, and end users.
- Provide detailed technical solutions for product application, performance, and troubleshooting.
- Investigate product application and quality issues to identify root causes and recommend solutions.
- Perform and verify compressor inspections, controls, and equipment selections using Copeland tools.
- Make technical recommendations, challenge conventional thinking, and support business cases.
- Serve as an expert in compression technologies and Copeland products.
- Understand customer needs and identify opportunities.
- Deliver an annual training calendar aligned with sales, marketing, and technical services objectives.
- Create and deliver comprehensive training programs, including multi full-day courses on product, integration, installation, and service training.
- Ensure training programs remain current, relevant, and measurable through feedback and engagement metrics.
- Support the Copeland Technical Specialist (CTS) program, including communication and development of graduates.
- Travel to customer sites, wholesalers, OEMs, and training facilities across Canada and the U.S. to deliver training and participate in professional development.
What We're Looking For
- 3 - 5 years of HVAC/R industry experience.
- Certificate of Qualifications 313A (Commercial Refrigeration Mechanic).
- Experience supporting OEMs, wholesalers, contractors, and end users.
- Authorization to work in Canada without sponsorship now and in the future.
Nice to Have
- 10+ years of experience in HVAC/R.
- Proficiency in Microsoft Office Suite.
- Ability to freely travel between Canada & U.S. strongly preferred.
- Previous experience teaching or delivering technical training.
Technical Stack
- Microsoft Office Suite
- Copeland tools
Benefits & Compensation
- Compensation: $80,000 - $100,000 CAD annually
- Flexible and competitive benefits plans including medical insurance, dental and vision coverage.
- Defined contribution pension plan.
- Flexible time off plans, including paid parental leave, vacation and holiday leave.
- Training programs focusing on end-to-end development from onboarding through senior leadership.
Work Mode
This is an onsite role based in Brantford, ON.
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.
