Hybrid Employment

U-Haul is hiring an Application Specialist( End-user support for Endoscopy Medical Devices)

About the Role

U-Haul is seeking an Application Specialist for a 6-month contract position focused on end-user support for Endoscopy medical device systems. In this role, you will provide technical support, deliver operator training, assist with on-site implementations, and contribute to sales efforts.

What You'll Do

  • Organize, test, and update medical devices, installing and configuring hardware, software, and network products.
  • Set up and organize equipment and workstations.
  • Facilitate onsite customer training for new equipment.
  • Manage instrument implementation projects, assisting customers with instrument verification studies.
  • Analyze verification study data and prepare statistical reports.
  • Present verification data to the customer.
  • Complete required documentation according to policies and procedures.
  • Work with internal resources and the customer to resolve technical issues.
  • Escalate customer complaints to Technical Support, providing all required data.
  • Ensure new instrument implementations meet timeline, budget, and customer satisfaction goals.
  • Maintain customer satisfaction.
  • Demonstrate effective working relationships with external and internal customers.

What We're Looking For

  • Minimum 2-3 years of experience utilizing IT systems and processes.
  • Knowledge of Software & Cloud infrastructure.
  • Ability to travel regionally or nationally as needed (approximately 50% travel).
  • Self-starter with the ability to work independently in an unstructured environment.
  • Effective written and verbal communication skills.
  • Strong computer skills and knowledge of MS Office Suite, Service Based Software, CRM, and EP Evaluator.
  • An active driver’s license and a personal vehicle for commuting to assignments within three hours of home.

Nice to Have

  • Understanding of hospital IT practices and procedures.

Technical Stack

  • MS Office Suite
  • Service Based Software
  • CRM
  • EP Evaluator

Work Mode

This is a hybrid position. Locations include North London (Manchester, Liverpool, Leeds) and South London (Cambridge).

U-Haul is an equal opportunity employer.

Required Skills
MS Office SuiteService Based SoftwareCRMEP EvaluatorEndoscopy Medical DevicesEnd-user SupportTechnical SupportCustomer Relationship ManagementProblem SolvingCommunicationTravel
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About company
U

U-Haul is a leading provider of moving and storage solutions, offering a wide range of products and services to assist customers in their relocation and transportation needs. The company emphasizes a culture of health and wellness and provides numerous benefits and bonuses to its employees.

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Job Details
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Posted 5 months ago