Copeland is seeking an Application Engineer - Airconditioning to provide technical engineering support, training, and quality management for our products across the Middle East and Africa (MEA) region. You will be the technical liaison, working directly with Original Equipment Manufacturers (OEMs) on development projects, system optimization, and exploring new application opportunities.
What You'll Do
- Work closely with OEMs, providing guidance and technical solutions for both existing and new air-conditioning products.
- Support customers using product selection software and system design simulators.
- Assist OEMs with developing and optimizing variable-speed air-conditioning systems, including testing, system balancing, and approval processes.
- Coordinate testing with the psychrometric lab and manage technical documentation such as catalogs, application bulletins, and manuals.
- Engage OEMs on alternate refrigerants and explore new application opportunities in the region.
- Provide inputs on regional efficiency standards and collaborate with marketing to influence standard bodies like AHRI and Eurovent.
- Lead New Business Opportunities (NBO) initiatives for air-conditioning products in MEA in close collaboration with Sales.
- Develop and manage a technical training calendar and create engaging, educational content.
- Deliver technical training sessions, including hands-on, for customers on air-conditioning systems, drives, and controllers.
- Manage tools, resources, and facilities for technical training programs.
- Manage OEM warranty claims and provide troubleshooting support for production and field failures.
- Conduct root cause analysis through data logging, field visits, and compressor teardown analysis.
- Collaborate with manufacturing plants, providing feedback to improve product performance.
- Analyze and maintain warranty data to support continuous improvement initiatives.
What We're Looking For
- A degree or diploma in Mechanical Engineering or Electrical & Electronics Engineering.
- 8-10 years of experience in HVAC design, projects, service, technical support, or training within the air-conditioning industry.
- Strong knowledge of thermodynamics, HVAC systems, and variable-speed control systems.
- Technical expertise in troubleshooting and application support.
- Strong collaboration and communication skills with the ability to work across multicultural teams.
- Competent in Microsoft Office and technical software tools.
- Willingness to travel across the MEA region.
- Ability to work outside typical office environments when required.
- Commitment to Health, Safety, and Environmental (HSE) standards and procedures.
Technical Stack
- Microsoft Office
- Product selection software
- System design simulators
Team & Environment
You will work in close collaboration with Sales and marketing teams.
Benefits & Compensation
- Flexible and competitive benefits plans
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation and holiday leave
Work Mode
This is an onsite position requiring work across the MEA region.
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.
