At CVS Health, we are passionate about transforming health care in a way that is more connected, convenient, and compassionate. We are looking for a Client Operations Analyst to support our relationships with health plan partners by managing data analysis, client deliverables, and internal coordination.
What You'll Do
- Provide support for 5-6 client accounts.
- Partner with internal teams to achieve client program objectives.
- Hold regular meetings with internal stakeholders to align on client requirements and deadlines.
- Organize and present KPIs to internal stakeholders.
- Execute on client SLAs for reports, deliverables, and member feedback.
- Assist with reconciliation efforts to ensure deliverables meet or exceed SOW requirements.
- Perform client meeting documentation, including data entry, meeting minutes, and action items.
- Provide oversight of client marketing materials and direct mail campaigns.
- Monitor success and serve clients through the completion of ad-hoc reporting projects.
- Perform quality assurance for reports and manipulate data based on client requirements.
- Communicate updates and escalations with internal stakeholders in support of client programs.
- Submit and track tickets for client requests directly related to program success.
- Manage internal tracking, documentation, and client response formulation for member grievances.
- Provide account coverage in the absence of the Client Success Executive or Manager.
What We're Looking For
- 2+ years of relevant work experience.
- 2+ years of client-facing experience.
- Astute in reviewing and organizing data in Excel.
- Experience using Google Suite (Gmail, Sheets, Slides).
- Ability to clearly articulate via verbal and written communication.
- Experience balancing multiple work commitments and prioritizing tasks appropriately.
Nice to Have
- Bachelor’s degree.
- Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment.
- Confidence to seek clarification when encountering unfamiliar situations.
- Effectively collaborates with cross-functional teams.
Technical Stack
- Excel
- Google Suite (Gmail, Sheets, Slides)
Team & Environment
You will support the Client Success Executive or Manager, providing essential backup and ensuring client needs are continuously met.
Benefits & Compensation
- Compensation: $21.10 - $40.90 per hour
- Affordable medical plan options.
- 401(k) plan including matching company contributions.
- Employee stock purchase plan.
- No-cost wellness screenings, tobacco cessation, and weight management programs.
- No-cost confidential counseling and financial coaching.
- Paid time off.
- Flexible work schedules.
- Family leave.
- Dependent care resources.
- Colleague assistance programs.
- Tuition assistance.
- Retiree medical access.
Work Mode
This is a full-time position.
CVS Health is committed to fostering a workplace where every colleague feels valued and that they belong. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
