At Phillips 66, we work for the greater good. We are looking for an Analyst I to join our high-impact Response Center team. Your role will be critical in ensuring the health and performance of our global IT infrastructure and applications. You will monitor, analyze, and optimize services to ensure continuity, driving process improvements across both cloud-based and on-premises environments.
What You'll Do
- Monitor mission-critical services and infrastructure for end-to-end availability and performance.
- Analyze and assess IT systems, processes, and infrastructure to identify areas for improvement and recommend solutions.
- Facilitate and lead support bridges during major outages and service degradations.
- Provide Level 1 and Level 2 systems administration, including hardware configuration, patching, and script execution.
- Respond promptly to incidents, outages, and performance alerts; categorize and escalate as needed.
- Design and select storage, data center, network, and client/server environments in line with industry best practices.
- Perform technical analysis, troubleshooting, and root cause identification for system issues.
- Conduct basic systems testing, operational tasks, and patch installations.
- Coordinate with internal teams and external vendors to resolve issues and maintain service levels.
- Document incidents, resolutions, and mitigation strategies accurately.
- Support and advise on data management systems and reporting.
- Stay current on technology trends, tools, and their impact on business operations.
What We're Looking For
- High School Diploma or GED equivalent.
- 1 or more years of experience in IT support or operations, including network problem determination, WAN, and LAN support.
- Willingness and ability to work variable schedules and shift rotations, including nights, weekends, and holidays.
- Legally authorized to work in the job posting country.
Nice to Have
- Bachelor’s degree in IT, Computer Science, Information Systems, or related field (or equivalent experience).
- Certifications such as AWS, Cisco, Microsoft, or other relevant credentials.
- Experience supporting cloud environments and enterprise networks.
- Familiarity with monitoring tools like ServiceNow ITOM, Splunk, SolarWinds, or ThousandEyes.
- Proven ability to manage competing priorities, deliver results, and ensure accountability.
- Self-starter who proactively seeks solutions and continuous improvement.
- Demonstrated ability to communicate effectively and collaborate across teams.
- Strong analytical and troubleshooting skills, with the ability to manage complexity and solve problems effectively.
- Excellent verbal and written communication skills, able to convey technical information to diverse audiences.
- Ability to multitask, prioritize, and remain effective under pressure in a high-availability environment.
Benefits & Compensation
- Compensation range: $72,000 – $88,000.
- Annual Variable Cash Incentive Program (VCIP) bonus.
- 8% 401k company match.
- Cash Balance Account pension.
- Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP.
- Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services.
Phillips 66 is an Equal Opportunity Employer.
