Responsibilities
- Maintain business services age verification operational processes and supporting documentation and guidance
- Monitor daily age verification solution performance, identify issues and trends, recommend resolution plans and agree next steps and actions
- Create and publish age verification business information reports, in collaboration with our analytics team, to provide all internal stakeholders with a transparent operational performance overview
- Prepare the agenda and materials for monthly business reviews with market teams, manage and maintain minutes and follow up action plans with internal and supplier stakeholders
- Maintain a backlog of solution enhancement and optimizations and work with internal, market, and supplier stakeholders on a roadmap to test and deploy
- Monitor and oversee supplier Service Level Agreements, escalate and ensure effective and timely resolution
- Monitor and oversee supplier incident management and resolution of open bugs/tickets
Requirements
- university degree preferably with a Commercial, Computer Science or Data focus
- minimum 2 years of experience in product analysis, project management, operational or customer support, compliance, data management or similar roles in a global corporate environment
- strong analytical and innovative mindset, with the drive to constantly expand knowledge, challenge the status quo and enhance performance and processes
- problem solver with ability to work in a fast-paced environment
- excellent team player and successful collaborator, able to work on own initiative
- strong communicator with excellent interpersonal skills
Nice to Have
- experience in consumer retail or services, particularly with age restricted products or with an identity and age verification vendor
Benefits
- Highly competitive total package
- employee pension plan
- private medical and dental care and life insurance
- subsidized meals or Sodexo card
- Excellent working environment
- remote and hybrid work opportunity
- flexible working hours
- Commitment to continuous development and training
- professional qualification
- language classes
- further education
- multisport program
- cafeteria program
- free bike and car parking for all employees
