Rothmans, Benson & Hedges Inc. (RBH), a subsidiary of Philip Morris International, is seeking an Analyst to join our team. You will be the foundation of our business services team for age verification, working closely with our analytics team and stakeholders to ensure market leading, compliant, and effective age verification solutions.
What You'll Do
- Maintain business services age verification operational processes and supporting documentation and guidance.
- Monitor daily age verification solution performance, identify issues and trends, recommend resolution plans and agree next steps and actions.
- Create and publish age verification business information reports, in collaboration with our analytics team, to provide all internal stakeholders with a transparent operational performance overview.
- Prepare the agenda and materials for monthly business reviews with market teams, manage and maintain minutes and follow up action plans with internal and supplier stakeholders.
- Maintain a backlog of solution enhancement and optimizations and work with internal, market, and supplier stakeholders on a roadmap to test and deploy.
- Monitor and oversee supplier Service Level Agreements, escalate and ensure effective and timely resolution.
- Monitor and oversee supplier incident management and resolution of open bugs/tickets.
What We're Looking For
- University degree preferably with a Commercial, Computer Science or Data focus.
- Minimum 2 years of experience in product analysis, project management, operational or customer support, compliance, data management or similar roles in a global corporate environment.
- Strong analytical and innovative mindset, with the drive to constantly expand knowledge, challenge the status quo and enhance performance and processes.
- Problem solver with ability to work in a fast-paced environment.
- Excellent team player and successful collaborator, able to work on own initiative.
- Strong communicator with excellent interpersonal skills and fluency in English.
- Excited about participating in growing our Risk Reduce Product business.
Nice to Have
- Experience in consumer retail or services, particularly with age restricted products or with an identity and age verification vendor.
Team & Environment
You will be the foundation of our business services team for age verification, working closely with our analytics team, internal and external stakeholders.
Benefits & Compensation
- Highly competitive total package.
- Employee pension plan.
- Private medical and dental care and life insurance.
- Subsidized meals or Sodexo card.
- Excellent working environment.
- Remote and hybrid work opportunity.
- Flexible working hours.
- Commitment to continuous development and training.
- Professional qualification.
- Language classes.
- Further education.
- Multisport program.
- Cafeteria program.
- Free bike and car parking for all employees.
- You will earn not less than 10,985 PLN per month.
Work Mode
This is a hybrid position.
We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
