At Cigna International Health, we are looking for an Americas Clinical Site Lead (Manager) to join our global clinical team. This remote role is responsible for the direct management and performance of doctors, nurses, dentists, and pharmacists in a designated region, focusing on day-to-day clinical delivery and local execution of global processes, ensuring high-quality, customer-centric decision-making.
What You'll Do
- Directly lead, coach, and support a team of medical advisors and case managers (nurses and doctors), fostering engagement, professional growth, and accountability.
- Provide day-to-day oversight of all clinical activities at the site, ensuring delivery of timely, accurate, and high-quality medical decisions.
- Act as the escalation point for complex or high-impact clinical situations.
- Ensure seamless coordination with Management Support, Market Facing, and Program Enablement teams, and high‑visibility institutional stakeholders.
- Drive initiatives that enhance the experience of insured members and healthcare providers.
- Implement quality improvement actions at local level.
- Ensure differentiated handling of high-cost and high-utilization cases, safeguarding clinical and financial outcomes.
- Navigate complex, high‑sensitivity cases involving internationally mobile populations and dependents, applying sound clinical judgment, discretion, and cultural awareness.
- Foster a strong, agile team culture with a focus on customer-centric outcomes.
- Contribute to the identification of operational risks and local process gaps.
What We're Looking For
- Bachelor's Degree in Healthcare/Health Services Administration, Nursing, Public Health, Allied Health, or a related field.
- 3+ years prior leadership experience in clinical operations or healthcare services.
- Strong experience in team management or coordination and proven ability to lead diverse clinical teams with empathy, clarity, and accountability.
- Strong medical background and solid understanding of workflows, metrics, and productivity in clinical operations.
- Data savvy with experience in clinical and performance reporting.
- Excellent communication skills, with the ability to engage stakeholders at all levels.
- Analytical mindset with a focus on pragmatic solutions, automation, and quick wins.
- Capacity to thrive in a dynamic, multicultural, and distributed global environment and strong ability to work across sites, hubs, and global teams.
- Balance between short-term operational delivery and long-term vision for clinical quality and service innovation.
- Operational mindset with problem-solving capabilities and demonstrated success in managing multidisciplinary teams.
- Fluent in English.
Nice to Have
- Demonstrated international or multicultural working experience, ideally with global health service models supporting expatriate or internationally mobile populations.
- A second global language or local language.
Team & Environment
This role exists within a lean and flat organizational model, avoiding unnecessary supervisory layers, and reports into the global clinical team.
Benefits & Compensation
- Annual base salary range: $94,700 - $157,900 USD
- Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
- 401(k).
- Company paid life insurance.
- Tuition reimbursement.
- Minimum of 18 days of paid time off per year plus paid holidays.
- Eligibility to participate in an annual bonus plan.
Work Mode
This is a fully remote position.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
