Remote (Country) Full-time

Toku Pte Ltd is hiring an AI Engineer

About the Role

Toku Pte Ltd is hiring an AI Engineer to work on the design, training, and deployment of state-of-the-art generative models and intelligent systems. You will power Toku's next-generation contact center and unified communication platforms, contributing to model development, system design, and applied research in a collaborative environment.

What You'll Do

  • Train, fine-tune, evaluate, and deploy deep learning models, including LLMs and generative models.
  • Build robust, reusable ML pipelines and APIs using Python (FastAPI), integrated into scalable backend systems.
  • Contribute to building cloud-native AI services leveraging AWS tools such as Lambda, SageMaker, S3, and API Gateway.
  • Develop and maintain MLOps processes, ensuring reproducibility, automation, and monitoring of deployed models.
  • Collaborate with backend engineers to integrate models into production systems with APIs and event-driven workflows.
  • Write clean, maintainable, and well-documented code for both model training and deployment pipelines.
  • Monitor live models for performance degradation and data drift, and implement feedback loops where appropriate.
  • Contribute to prompt design, model evaluation, and performance tuning of generative models used in production.
  • Read and evaluate recent research papers in LLMs, generative models, and deep learning; implement promising architectures.
  • Drive experimentation and benchmarking of different modeling approaches (e.g., transformers, diffusion, RAG, LoRA, quantization).
  • Contribute to selecting tools and frameworks that align with Toku’s technical strategy in AI/ML.
  • Support strategic AI initiatives that enable personalization, automation, or intelligent augmentation of our platform.
  • Champion best practices for model reproducibility, explainability, and performance measurement.
  • Communicate effectively with cross-functional teams, including product, backend, frontend, and DevOps.
  • Share technical findings, experimental results, and research insights through documentation or internal demos.
  • Collaborate respectfully with peers to build AI features that are both innovative and maintainable.
  • Engage in cross-team collaboration, working with designers, engineers, and product stakeholders to align AI work with user needs.
  • Participate in team meetings, planning sessions, and brainstorming discussions.
  • Contribute to a positive, inclusive, and transparent engineering culture.
  • Demonstrate curiosity, humility, and a growth mindset in daily work.
  • Support a culture of experimentation and continuous improvement in AI development.

What We're Looking For

  • A Bachelor's or Master's degree in Computer Science, AI/ML, Engineering, or a related field.
  • 5+ years of experience in software development, with at least 3 years focused on AI/ML or applied deep learning.
  • Proven experience training and deploying LLMs or generative models in production environments.
  • Strong foundation in Python for AI development.
  • Experience with cloud platforms and tools (especially AWS).
  • Familiarity with modern ML frameworks and libraries (e.g., PyTorch, HuggingFace, LangChain).
  • Good understanding of NLP, generative modeling, and vector-based retrieval systems.
  • Experience integrating ML models with backend systems via APIs.
  • Excellent communication and collaboration skills.
  • A curiosity-driven mindset and willingness to continuously learn new techniques and technologies.

Nice to Have

  • Working knowledge of Go or TypeScript/Node.js is a plus.

Technical Stack

  • Languages: Python, FastAPI, Go, TypeScript, Node.js
  • AI/ML: PyTorch, HuggingFace Transformers, LangChain, MLflow
  • Cloud & Infrastructure: AWS, Lambda, SageMaker, S3, API Gateway, Docker, Kubernetes, Airflow

Team & Environment

You will collaborate with stakeholders across the organization, including product, backend, frontend, and DevOps. Our culture is positive, inclusive, transparent, collaborative, and built on a growth mindset with a focus on experimentation and continuous improvement.

Work Mode

This is a remote position with a location hub in Bangalore, Karnataka, India.

Required Skills
PythonFastAPIPyTorchGoTypeScriptNode.jsAWSLambdaSageMakerS3Machine LearningLLMsGenerative AIAPIsCloud Infrastructure
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About company
Toku Pte Ltd

Toku creates enterprise cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. They provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions.

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Posted 7 months ago