exl Service.com (India) Private Limited is hiring a Senior Manager – AI & Analytics Delivery Lead to lead complex, client-facing engagements at the intersection of agentic AI, machine learning, and enterprise data. This is a high-visibility onshore role responsible for driving end-to-end delivery of AI-powered solutions and leading multi-workstream programmes spanning the full AI lifecycle.
What You'll Do
- Own end-to-end delivery of AI and analytics engagements, including programme planning, milestone tracking, risk management, and executive reporting.
- Lead cross-functional teams of AI/ML engineers, data scientists, and BI analysts across onshore and offshore workstreams.
- Define and govern delivery frameworks for agentic AI systems, ensuring quality, accuracy, and production-readiness.
- Manage scope, timelines, and budgets; proactively resolve blockers before they impact delivery.
- Serve as the primary onshore client partner for Director and VP-level stakeholders.
- Translate complex AI/ML outputs into clear business narratives for clients.
- Build trusted advisor relationships that drive account growth and long-term partnership.
- Provide technical direction across LLM and agentic AI pipelines.
- Oversee ML model development and evaluation, including gradient boosting and SHAP-based explainability.
- Review solution architectures for scalability, latency, and integration with enterprise data platforms.
- Ensure AI systems meet client standards for accuracy, fairness, interpretability, and maintainability.
- Mentor and develop delivery staff; build a high-performance, technically rigorous team culture.
- Contribute to EXL's AI/ML practice through reusable accelerators, delivery playbooks, and thought leadership.
What We're Looking For
- Bachelor's degree in Computer Science, Engineering, Statistics, or a related quantitative field.
- 6+ years of experience in data and AI consulting or enterprise technology delivery.
- At least 3 years in a senior client-facing leadership role.
- Hands-on experience delivering NLP, LLM, or agentic AI solutions in production enterprise environments.
- Strong working knowledge of machine learning, including gradient boosting models (XGBoost/LightGBM) and model explainability techniques like SHAP and LIME.
- Familiarity with LLM ecosystem concepts: prompt engineering, retrieval-augmented generation (RAG), agent frameworks, and context window management.
- Proven ability to manage complex, multi-workstream programmes across diverse technical and business stakeholders.
- Executive-level communication skills; able to present confidently to VP and SVP audiences.
Nice to Have
- Advanced degree preferred.
Technical Stack
- LLM and Agentic AI
- NLP
- Machine Learning
- Gradient Boosting Models (XGBoost/LightGBM)
- Model Explainability (SHAP, LIME)
- Prompt Engineering
- Retrieval-Augmented Generation (RAG)
Team & Environment
You will lead cross-functional teams of AI/ML engineers, data scientists, and BI analysts across onshore and offshore workstreams.
Benefits & Compensation
- $120K/Yr - $150K/Yr compensation commensurate with experience.
- A collaborative, intellectually rigorous culture with strong career growth trajectory.
Work Mode
This is a hybrid position based in Philadelphia, PA.
EXL is an equal opportunity employer.
