Remote (Country)

INNERGY is hiring an Affiliate & Influencer Marketing Specialist

About the Role

Harbor is hiring an Affiliate & Influencer Marketing Specialist to support the growth and execution of our influencer, affiliate, and brand partnership programs. In this role, you will be key in expanding our creator network, driving affiliate performance, and ensuring seamless execution of campaigns from outreach to reporting.

What You'll Do

  • Identify, research, and recruit influencers and affiliates that align with brand goals and demographics.
  • Support Sr. Partnership Manager in building and maintaining strong relationships with influencers, creators, and affiliate partners.
  • Manage communications, including outreach, follow-ups, and newsletters to affiliate group.
  • Work to streamline affiliate program including onboarding, high-touch relationship needs and scaling deliverables.
  • Scale affiliate program and the use of affiliates and creators in whitelisting and user generated content.
  • Work closely with cross functional teams to expedite whitelisting deliverables and underscore reporting and quarterly improvements.
  • Partner with agencies to identify content creators and send products to increase outreach for TikTok Shop.
  • Stay up to date on TikTok Shop trends, new growth opportunities, and creator-led sales strategies.
  • Responsible for budgeting to channel needs and reporting on channel development and profitability to stakeholders.
  • Coordinate product shipments including gifting boxes for new product launches and new campaigns.
  • Build tracking and reporting to easily manage budget and product fulfillment needs.
  • Assist with the execution of marketing campaigns, including onboarding new partners, sharing briefs, and providing promotional calendars.
  • Identify brands for giveaway partners and assist with outreach and giveaway logistics.
  • Track and analyze campaign performance data, compile bi-weekly reports, and help make data-driven decisions.
  • Maintain program management tools, budget and Rakuten affiliate platform.

What We're Looking For

  • Minimum 3 years of responsibility in influencer and affiliate marketing.
  • Minimum 2 years experience with TikTok Shop.
  • Experience with whitelisting.
  • Self-starter who can work independently and work within a matrixed organization and cross-functional teams and partners.
  • Strong facilitation skills.
  • Flexibility & adaptability to perform in a high-volume, fast-paced and dynamic environment.
  • Effectively collaborates with internal and external partners.
  • Proven track record of delivering results while being proactive and service-oriented.
  • Works well in a team environment.
  • Highly organized, with the ability to manage many projects simultaneously.

Nice to Have

  • Experience with Rakuten Affiliate Platform.
  • Experience with Tribe Dynamics / Creator IQ influencer platform.
  • Experience in health and wellness.

Team & Environment

You will report to the Senior Partnership Marketing Manager. Our culture runs to win the race – do everything with excellence. We are committed to constant growth – refine and improve self and work daily. We take ownership – take initiative. We are a purpose driven leader/team player – be reliable and responsible. We fight for one another and others – play as a team and works well with others. Ancient Nutrition is a laid back, but fast-paced place to be. We work hard because we love what we’re building. No one breathes down your neck. We hire great people who don't need to be micromanaged.

Benefits & Compensation

  • Compensation: $75-$85k
  • Health insurance benefits.
  • Basic life insurance.
  • Access to affordable vision, dental and disability insurance.
  • Unlimited Paid Time Off for salary employees.
  • Generous amount of paid time off accrual for hourly employees.
  • Paid maternity and paternity leave.
  • Free Ancient Nutrition products.

Work Mode

This role is local-country and open to candidates located in the USA.

Harbor is an equal opportunity employer.

Required Skills
Affiliate MarketingInfluencer MarketingPartnership ManagementCampaign ManagementPerformance MarketingData AnalysisCRM SoftwareCommunicationNegotiationProject Management
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About company
INNERGY

INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry. Job Description: As a Technical Support Specialist, you’ll ensure clients receive fast, accurate, and empathetic help while fully leveraging INNERGY Design and integrated CAD/CAM solutions. You’ll troubleshoot complex technical issues, collaborate across teams, and help shape the future of support by training our AI systems to anticipate and resolve client needs automatically.This role bridges client experience, technical excellence, and AI innovation, directly impacting customer satisfaction, operational efficiency, and product improvement. 🕒 Hours: 7:00 AM – 4:00 PM EST, Monday–FridayKey ResponsibilitiesClient Support & Experience* Manage and resolve client issues through Intercom and Microsoft Dynamics, ensuring responses meet SLAs and deliver a consistently positive experience. * Communicate complex technical concepts clearly and empathetically to build client confidence and trust. Technical Troubleshooting* Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations. * Support workflows including CAD integration, library configurations, and manufacturing processes to ensure seamless design-to-production operations. AI & Automation Enablement* Tag and label “How-do-I” tickets to train Intercom AI, improving self-service resolution rates. * Leverage ticket history and pattern analysis to improve AI accuracy, reduce manual intervention, and scale automation. Knowledge Management* Develop and maintain a knowledge base of reusable responses, how-to articles, and best practices. * Continuously refine documentation to improve internal efficiency and client self-service. Bug Reporting & Collaboration* Create detailed, reproducible bug reports from client issues. * Collaborate with Engineering and Product teams to drive fast, high-quality fixes. * Track recurring issues and share insights to inform product improvements. Data & Process Optimization* Accurately tag and categorize tickets for reporting and analytics. * Identify trends and partner with peers to refine workflows and elevate the overall support experience. Qualifications: * 2+ years in a technical support role, ideally within CAD/CAM software, design applications, or manufacturing technology. * Strong troubleshooting and analytical skills, especially in design-to-manufacturing workflows. * Proficiency with support platforms such as Intercom, Microsoft Dynamics, or similar systems. * Excellent written and verbal communication skills, with the ability to explain complex issues clearly and confidently. * Proven ability to manage multiple tickets in a fast-paced environment with accuracy and composure. Preferred* Familiarity with INNERGY Design, Microvellum Toolbox, and AutoCAD-based systems. * Experience writing structured bug reports and collaborating with development/QA teams. * Exposure to AI-assisted support platforms or willingness to learn AI training methods. * Detail-oriented approach to ticket categorization, data tagging, and reporting. Success Indicators* Maintain client satisfaction scores above defined benchmarks. * Contribute to measurable reductions in manual ticket load through effective AI training and documentation. * Deliver accurate, actionable bug reports that accelerate engineering response time. * Demonstrate continuous improvement in support efficiency, response quality, and knowledge sharing. Additional Information: Accessibility & Work EnvironmentINNERGY is committed to providing an inclusive and accessible work environment. We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. If you require adjustments during the recruitment process or in your role, please let us know.This role is primarily computer-based and may involve extended screen time and regular communication through digital channels. Work may be performed in a remote or office-based environment, depending on role and location. INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.Equal Opportunity EmployerINNERGY is an Equal Opportunity Employer and values diversity at all levels. We are committed to fostering a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by applicable law.Location Eligibility NoticeThis is a U.S.-based remote role. Due to current regulatory requirements, we are only able to consider candidates who reside in U.S. states that do not mandate salary disclosure in job postings.Eligible states include, but are not limited to: Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin.At this time, candidates residing in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency requirements are not eligible for consideration.

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Posted 5 months ago