About the Role
Guide federal defense customers in leveraging IT Operations Management solutions to address critical business and technical challenges, driving faster value realization through strategic advisory, solution demonstrations, and feedback-driven innovation.
Responsibilities
- Persuade prospective and current customers to adopt the IT Operations Management suite to overcome obstacles hindering their objectives
- Inspire stakeholders with forward-thinking insights on the evolution of ITOM technologies
- Lead the development and dissemination of best practices and educational content to accelerate customer success
- Assess, define, and execute customer-facing activities including presentations, demonstrations, and proof-of-concept initiatives
- Promote awareness of platform capabilities and industry advancements through participation in public forums, customer events, and marketing engagements
- Represent customer perspectives by delivering field insights to product and engineering teams for roadmap refinement
- Serve as a regional expert on market dynamics and competitive positioning, particularly in differentiating ITOM offerings
- Act as a trusted advisor to customers, partners, and internal teams, guiding value-based decision-making through consultative engagement
Work Arrangement
local-country
Team
Position is part of the Specialist Consulting Team with a focus on IT Operations Management (ITOM) solutions within the US Federal DoD sector
Additional Information
- This role serves the US Federal Department of Defense (DoD) community
- The position operates within the Specialist Consulting Team
- Primary focus is on IT Operations Management (ITOM) product sales
- Requires expertise in technical domains and customer service
- Involves leading customer discovery workshops, showcasing solutions, linking capabilities to business value, and collecting feedback
- Demands the ability to convert technical features into tangible business outcomes
- The ITOM suite is a strategic component of the company's portfolio, backed by significant investment in digital workflows, automation, and machine learning/AI
- Presents an opportunity to contribute to revenue growth for a key product area
- Support is available from sales, product management, and executive leadership
- Expected to generate innovative input and provide feedback that shapes future product development
