About the Role
Role details below.
Responsibilities
- Drive innovative business solutions and digital transformation with customers
- Consult with customers and prospects to understand business needs and pain points
- Evangelize the business value of solution development on the Now Platform
- Partner with Sales and Solution Consulting to qualify customer needs
- Identify opportunities to deliver high-value business outcomes for clients
- Architect and develop innovative solutions in collaboration with a cross-functional digital consulting team in a pre-sales environment
- Develop and enhance application prototypes on the ServiceNow platform independently and as lead architect
- Demonstrate to customers and prospects the experience of developing and extending applications on the ServiceNow platform
- Conduct architectural and/or technical workshops that may include enablement sessions
- Contribute to and help maintain an asset library of applications developed on the platform
- Answer questions and provide guidance to Solution Consultants in the field regarding application customization and development
- Interact with the ServiceNow community as a thought leader on developing and extending applications on the ServiceNow platform
- Contribute to programs that enable Solution Consultants to demonstrate the value of developing applications on the ServiceNow platform
- Scope and develop application development Proof of Concepts/prototypes with prospective customers
- Be the platform subject matter expert at executive briefings, workshops, and marketing events
- Document and present technical solutions aligned with clients’ business problems
- Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development, and validation of solutions on the Now Platform
- Provide mentoring to solution consulting peers and other colleagues in the organization
- Contribute to and help maintain internal forums and asset libraries to enable innovation at scale
- Interact with the wider ServiceNow community as a thought leader on innovative ways to leverage the Now Platform and products
- Presenting at executive briefings and marketing events
- Work closely with Product Management on upcoming releases and provide feedback from customer interaction
- Keep on top of ServiceNow product developments, complementary technology, and external trends to identify opportunities to broaden the use of the Now Platform outside of typical domains
Requirements
- Customer-facing domain expert with technical and business skills
- Experience in architecting custom solutions to address business problems on the Now Platform or similar platforms
- Ability to demonstrate and prototype platform capabilities
- Ability to identify specific requirements needed to work with designers and developers to build and present innovative pre-sales solution prototypes
- Ability to articulate the business value message to both technical and non-technical customers
- Consultative approach to discovering and mapping business outcome-driven solutions
- Experience providing technical and business expertise during pre-sales engagements
- Senior-level experience serving as a value consultant capable of going wide and deep on solution delivery and positioning during sales cycles
Additional Information
- Role is part of the pre-sales team
- Position supports the App Engine business unit with focus on Creator Workflows and Custom Application Development
- Candidate will interact with executive personas at client organizations
- Opportunity to drive growth in a rapidly expanding area of ServiceNow's platform
- Support from business unit, executive team, and sales organization
- Expected to contribute thought leadership within the ServiceNow ecosystem
- Must be able to work with cross-functional digital consulting teams including UI designers and developers
- Will scope and develop Proof of Concepts and prototypes with prospective customers
- Will mentor peers and colleagues in solution consulting
- Must stay current with ServiceNow product developments and external technology trends
