The Advisor Payments Clerk at The Quality Group (TQG) supports a global advisor network by ensuring accurate and timely processing of invoices and payments. This remote role requires strong communication skills, responsiveness across time zones, and the ability to work independently while maintaining high standards of accuracy and service.
What You'll Do
- Manage a high-volume daily invoice queue
- Process invoices accurately and within established service level timelines
- Obtain required invoice approvals in accordance with company policies and internal controls
- Manage high-volume Advisor invoice and payment-related emails across regions using email ticketing platform
- Serve as primary point of contact for Advisors and Associates regarding invoice and payment inquiries
- Respond to inquiries promptly and professionally, ensuring clear and complete communication
- Create invoices on behalf of Advisors as needed
- Collaborate effectively with global team members across multiple time zones
- Support process improvements and assist with special projects as needed
What We're Looking For
- Strong customer service orientation
- Excellent attention to detail and commitment to accuracy
- Strong written and verbal communication skills
- Ability to manage high-volume email workflows efficiently using email ticketing platform
- Ability to prioritize tasks and meet established deadlines in a remote environment
- Comfort working independently with minimal supervision
- Proficiency in email/ticketing systems and standard financial or accounting platforms
- Fluency in English (required)
Nice to Have
- Up to 2 years of AP or Finance experience preferred (not required)
Technical Stack
- email/ticketing systems
- standard financial or accounting platforms
Team & Environment
- remote, cross-regional team
Benefits & Compensation
- Competitive compensation
- Private health insurance
- Entrepreneurial environment, autonomy, and fast decisions
- International exposure to the global Guidepoint service teams
- Casual work environment
- Summer and winter team events
Work Mode
hybrid
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