Paired is looking for an Administrative VA/Office Administrator to serve as the operational backbone for a US-based cleaning company. In this remote role, you will manage client communications, ensure customer satisfaction, handle payments, and monitor reviews. You'll thrive if you take pride in great communication, enjoy a structured environment, and like talking with people.
What You'll Do
- Manage and maintain the CRM (Housecall Pro) by scheduling appointments, updating client records, and coordinating with the operations team on availability
- Handle inbound client calls and messages professionally, answering questions and resolving common concerns
- Conduct outbound follow-up calls after completed jobs to confirm client satisfaction and flag any issues
- Send invoices and follow up on outstanding payments; flag and re-send when payment methods fail
- Monitor and respond to online reviews (Google, etc.) in a timely and professional manner
- Re-engage inactive clients by reaching out to those who haven't booked in 6+ months
- Provide light inbound sales support as needed, such as answering basic pricing questions and scheduling estimates
What We're Looking For
- Excellent spoken and written English with clear, warm, and professional communication
- Strong emotional intelligence to handle client concerns with patience and empathy
- Highly organized and detail-oriented, comfortable managing multiple tasks at once
- A quick learner and proactive communicator who can work independently and flag issues
- Comfort representing a local U.S. business to clients in a natural and approachable way
- Availability for a full-time engagement (40 hrs/week) during U.S. Central business hours
Nice to Have
- Prior CRM experience
- Prior experience in customer service, admin, or operations for a home services company
- Familiarity with Housecall Pro or similar field service management software
- Experience with basic tools like Canva, Google Workspace, or similar
Technical Stack
- Housecall Pro
- Canva
- Google Workspace
Team & Environment
You will coordinate closely with the operations team.
Benefits & Compensation
- Competitive salary paid in USD
- Experience working in an international setting
- Work From Home
Work Mode
This is a fully remote position.
