This position is posted by Jobgether on behalf of Williamson-Dickie Europe, a VF Company. We're currently seeking an Account Specialist in Wisconsin (USA).
This isn't just another desk job — it's a critical role supporting sales teams by managing order processing and delivering top-notch customer service through the entire order lifecycle. As an Account Specialist, you'll work closely with sales reps, customers, distribution centers, and internal teams to ensure orders are entered perfectly, priced accurately, processed smoothly, and shipped on time. Think of it as being the behind-the-scenes maestro who keeps everything running like a well-oiled machine. The role offers a dynamic mix of teamwork and independent work in a fast-paced environment, all while maintaining laser-focused customer satisfaction and operational efficiency. And did we mention it's fully remote, ideally based in Wisconsin? Flexibility, here we come!
Accountabilities
- Manage your orderbook like a pro: accurately enter, revise, and release customer orders, and provide backup order entry support for your team.
- Deliver customer service that'll make people sing your praises by offering stellar product info and helping with order selection.
- Be the problem-solving ninja who proactively tackles inquiries, requests, and complex issues from customers, sales reps, and management.
- Investigate product and service hiccups, then communicate resolutions and action plans lightning-fast with business partners.
- Handle return authorizations and credit requests with precision, ensuring invoicing accuracy for all purchase orders.
- Manage inbound customer calls like a communication champion and support daily department activities and special projects as needed.
Requirements
- High school diploma or equivalent; Associate's degree is a nice-to-have.
- 3 to 5 years of related professional experience preferred.
- Microsoft Office guru; bonus points for SAP and Cognos reporting knowledge.
- Customer service superstar with an eye for the tiniest details.
- Communication skills that could charm the socks off anyone — verbally and in writing.
- Team collaboration master who builds trust faster than you can say "teamwork".
- Self-starter with a proactive mindset and learning agility.
- Totally comfortable with marathon computer sessions and phone conversations.
- Ready to put in extra hours when the team needs you.
Benefits
- Competitive hourly wage between $18.40 and $23.00 USD.
- Potential for extra cash through annual incentives, sales bonuses, or commissions.
- Comprehensive benefits package covering medical, dental, and vision.
- Fully remote work setup, Wisconsin preferred.
- A workplace that genuinely values diversity and equal opportunity.
- Opportunities to level up your professional skills.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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