ThinkingIT Corp is looking for an Account Manager/Project Coordinator to serve as the primary contact for our B2B clients. In this role, you will manage client relationships, ensure customer success, coordinate with internal stakeholders, and drive account retention and expansion for our SaaS product.
What You'll Do
- Serve as the primary liaison between the company and client-companies, understanding their business objectives and ensuring the product supports them.
- Build and maintain strong relationships with client decision-makers (e.g., HR, Operations, Admins) and ensure high satisfaction levels.
- Monitor product usage metrics for client accounts, identify opportunities for growth (upsell/cross-sell) and risk (churn indicators).
- Act as the 'voice of the customer' internally: collect client feedback, document feature requests, and escalate issues to Product Manager and Development teams.
- Coordinate with internal teams (Product, Support, Sales, Marketing) to deliver on client requirements, customisations, onboarding, and success initiatives.
- Prepare regular client business reviews (weekly/monthly/quarterly), usage reports, and propose value-adds to deepen engagement.
- Ensure contract renewals and drive expansion in existing accounts. Track and report on key account metrics.
- Maintain accurate client records, update CRM or internal systems, and ensure timely follow-up on inquiries and issues.
What We're Looking For
- 1-3 years experience in account management, customer success, or a client-facing role, preferably in SaaS or B2B.
- Strong communication, presentation and relationship-building skills.
- Good understanding of the SaaS business model, usage metrics, and client lifecycle.
- Basic analytical mindset: able to interpret usage data, identify trends and prepare actionable insights.
- Proficiency in English (written & verbal) to communicate with international clients and internal teams.
- Self-motivated and capable of working remotely with minimal supervision.
Nice to Have
- Experience in a SaaS product environment.
- Ability to work with cross-functional teams (product, marketing, design, support).
- Sales or upsell experience.
- Fluent Azerbaijani in addition to English.
- Previous HR experience.
Team & Environment
You will join a collaborative international team within a modern remote-first culture.
Benefits & Compensation
- Full-time remote work with flexible hours.
- Opportunity to work with a growing SaaS product and take ownership of client success.
- Professional development and clear growth path.
- Collaborative international team and modern remote-first culture.
Work Mode
This is a global, fully remote position.
ThinkingIT Corp is an equal opportunity employer.
