Nen Creative is looking for an Account Manager to serve as the first point of contact for incoming clients and the connective tissue between them and our creative team. This role sits at the intersection of client relationships and production, guiding prospects from initial inquiry through scoping and close, then maintaining the relationship to drive repeat business and referrals.
What You'll Do
- Own the inbound lead pipeline — respond quickly, qualify opportunities, and guide prospects through the decision process.
- Lead discovery calls to understand client goals, scope projects accurately, and set clear expectations.
- Prepare proposals and scopes of work in collaboration with creative leadership.
- Close new business and hand off seamlessly to the creative producer and production team.
- Serve as the primary point of contact for all pricing questions, scope changes, and contract matters.
- Build and nurture client relationships that generate repeat business and referrals.
- Develop and maintain the sales playbook, proposal templates, and client-facing collateral.
- Proactively request client reviews, testimonials, and flag clients who are strong candidates for case studies.
- Own the health of the CRM — keep pipeline data accurate, up to date, and actionable.
- Track and report on key sales metrics including conversion rates, lead sources, and deal velocity.
- Ensure all client and deal records are maintained accurately in Airtable and our CRM.
- Collaborate with producers and creatives to ensure project scopes are realistic and resourced correctly.
- Flag scope creep or misaligned expectations early and resolve them before they reach the production team.
- Identify process gaps and propose improvements to how we intake, scope, and close clients.
What We're Looking For
- 2–4 years of experience in a producer, account management, business development, sales, or growth role.
- Natural communicator — warm, clear, and clients feel confident in your hands.
- Highly organized — can manage multiple active deals and client relationships simultaneously.
- Self-directed and proactive — surfaces problems before they become fires.
- Comfortable working independently in a remote environment.
- Strong written English and attention to detail.
Nice to Have
- Experience ideally at an agency, production company, or creative studio.
- Background in film, video, or content production — understanding of how shoots, edits, and creative timelines actually work.
Technical Stack
- Airtable
- CRM
Team & Environment
This role acts as the connective tissue between clients and the creative team.
Work Mode
This is a remote position.
Nen Creative is an equal opportunity employer.
