Lola Blankets is looking for an Account Manager to manage the entire sales cycle for a dedicated book of business. You will be responsible for retaining customers, identifying and executing on upsell and cross-sell opportunities, and building strategic, partnership-based relationships to ensure customer success.
What You'll Do
- Meet and exceed sales quotas by managing the end-to-end sales cycle for your accounts.
- Identify and drive new expansion, upsell, and cross-sell business opportunities.
- Present Lola Blankets' suite of services to existing customers to create upsell opportunities.
- Own the customer relationship from sale through to successful business completion.
- Maintain frequent contact with customers to build strategic, long-term partnerships.
- Understand the unique communication needs of small and mid-sized business customers and design tailored solutions.
- Generate customer retention initiatives and participate in strategic events to nurture relationships.
- Work cross-functionally with other teams to ensure overall customer success.
What We're Looking For
- Demonstrated success in retaining and growing existing accounts, driving net new expansion bookings, and upselling/cross-selling.
- Proven ability to build key relationships across different levels, including decision-makers, champions, and C-level stakeholders.
- Proactive communication skills to understand customer needs, build strategic roadmaps, and solicit feedback.
- Ability to create and execute sales motions and tactics to consistently grow revenue per account.
- Skill in creating, executing, and adapting proactive client strategies to achieve goals.
- Confidence in developing pipeline, forecasting outcomes, and providing accurate reporting data.
- Strong knowledge of sales processes.
- Ability to learn complex product solutions and a desire to constantly develop new skills.
- Understanding of Lola Blankets' services and our position in the industry.
- Excellent verbal and written communication skills.
- Business fluency in English is essential.
- High self-motivation and ambition to be in a closing role.
- Self-directed, able to work both independently and as an active team member.
- Resilience, perseverance, and a positive attitude.
- Ability to perform under pressure.
- Strong business acumen.
- High level of integrity and work ethic.
- Efficiency in multitasking, prioritization, and time management.
- Customer obsession and a clear desire for a customer-facing role.
Nice to Have
- Extensive Account Management experience, or related SaaS sales experience.
Team & Environment
You will be part of our Sales team, reporting to the Manager of Account Management.
Benefits & Compensation
- On-Target Earnings between $64,400 USD to $144,850 USD (base salary is 60%).
- Work from anywhere.
- Flexible paid time off.
- Flexible, asynchronous working hours.
- 16 weeks paid parental leave.
- Mental health support services.
- Stock options.
- Learning budget.
- Home office budget & IT equipment.
- Budget for local in-person social events or co-working spaces.
Work Mode
This is a fully remote, global position for candidates located in the APAC region.
Lola Blankets values innovation as a core principle and fosters a future-focused work culture. We encourage you to bring your unique talents, experiences, and culture to the table.
