Sastrify is looking for an Account Manager (m/f/d) to be the strategic architect of our customers' long-term success. As a commercial partner for innovative companies, your mission is strategic growth: managing the full account lifecycle, identifying untapped revenue potential, and ensuring customers realize maximum value.

What You'll Do

Manage a portfolio of strategic accounts with a deep understanding of their goals, health, and commercial potential, with the primary mission of expanding revenue.
Identify upsell and cross-sell opportunities to grow revenue from each account based on customer needs.
Collaborate with Account Executives for smooth customer handover and ensure quick, impactful onboarding with Customer Support.
Help customers understand and leverage the value of Sastrify's solutions, resolve blockers, and guide them in implementing best practices.
Proactively identify and address any issues preventing customers from receiving maximum value, ensuring timely resolution.
Utilize KPIs to track customer satisfaction and engagement, identifying risks and potential upsell opportunities.
Develop strong connections with decision-makers through regular check-ins, Executive Business Reviews, and in-person meetings.
Gather customer feedback on product functionality, relay insights to the Product team, and use updates to drive engagement and upselling.
Support contract negotiations and renewals, ensuring continuous customer satisfaction and engagement.

Team & Environment

You will report directly to Sven Lackinger, CEO and Co-Founder. You will be part of a fast-paced and forward-thinking team where your work makes a real difference.