Hire Overseas is looking for an Account Manager - Internal to be a pivotal force for our internal operations team. In this role, you will bridge client needs with our offshore support teams, ensuring smooth service delivery and building scalable systems to support company growth.
What You'll Do
- Serve as a day-to-day point of contact between clients and offshore team members.
- Monitor deliverables, flag issues early, and help manage workloads.
- Support hiring, onboarding, and performance tracking of support staff.
- Build and maintain operational dashboards and performance reports using Google Sheets and HubSpot.
- Analyze trends and report on KPIs, delivery gaps, and resource allocation.
- Audit and clean databases to ensure accuracy across tools.
- Lead internal initiatives like procurement, documentation, file organization, SOP updates, and client onboarding/offboarding.
- Own the execution of internal process improvements and keep systems aligned with company growth.
- Apply strong analytical thinking to suggest improvements, automate bottlenecks, and reduce human error.
- Help bridge client needs with backend support solutions in a scalable way.
What We're Looking For
- 3+ years of experience in administrative, operational, or account management roles.
- Proven experience managing remote teams in an offshore staffing setup.
- Comfortable using HubSpot, Google Sheets, and Notion.
- Excellent written and verbal English communication.
- Highly organized with strong attention to detail and follow-through.
- Analytical thinker who can interpret data and turn it into actionable insights.
Nice to Have
- Experience with reporting automation or scaling remote support systems.
Technical Stack
- Google Sheets
- HubSpot
- Notion
Team & Environment
You will be the point person between clients and our offshore team members, working within a fast-moving, globally distributed team.
Benefits & Compensation
- Paid in USD every 15th & 30th of the month.
- Up to 14 days of Paid Time Off per year.
- Observance of Philippine Regular Holidays.
- 100% remote – work from anywhere.
- Join a fast-moving, globally distributed team.
- Contribute to building systems that support client success and team stability.
Work Mode
This is a global, 100% remote position.
Hire Overseas is an equal opportunity employer.
