About the Role
The Account Manager ensures the successful delivery of water treatment services to industrial clients by managing relationships, overseeing contract execution, and coordinating with technical teams to maintain high service standards and regulatory compliance.
Responsibilities
- Manage key accounts within the industrial water treatment sector
- Build and maintain strong client relationships
- Monitor contract performance and service delivery
- Coordinate with technical teams to resolve customer issues
- Identify opportunities for service expansion
- Ensure compliance with environmental and safety standards
- Prepare regular account performance reports
- Collaborate with operations to meet customer needs
- Support contract renewals and modifications
- Track customer satisfaction and implement improvements
- Serve as primary point of contact for assigned clients
- Oversee implementation of water treatment programs
- Maintain accurate account documentation
- Participate in site assessments and audits
- Work with procurement on service agreements
- Address customer complaints promptly and effectively
- Stay informed about regulatory changes affecting clients
- Coordinate emergency response activities when needed
- Ensure billing accuracy and resolve invoicing issues
- Promote sustainable water management practices
- Support onboarding of new industrial accounts
- Track key performance indicators for service delivery
- Facilitate communication between clients and internal teams
- Assist in developing customized water treatment plans
- Maintain up-to-date knowledge of industry trends
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with field and office presence
Team
Part of a regional industrial services team
Why This Role Matters
Industrial facilities depend on reliable water treatment to operate efficiently and meet environmental standards. This role directly supports those operations by ensuring service continuity, regulatory adherence, and customer satisfaction through proactive account management.
What You'll Achieve
- Drive improvements in water efficiency for industrial clients
- Maintain high contract retention rates
- Reduce service disruptions through proactive monitoring
- Enhance customer trust through consistent communication
- Support environmental compliance across client sites
Not available
