About the Role
The role involves coordinating travel arrangements for clients, maintaining clear communication with service providers, and ensuring all trip details are executed accurately and on time.
Responsibilities
- Manage end-to-end travel planning for clients including flights, accommodations, and activities
- Respond promptly to client inquiries and update them on booking statuses
- Collaborate with third-party vendors to confirm availability and pricing
- Maintain accurate records of client preferences and travel itineraries
- Monitor travel advisories and notify clients of any disruptions
- Process booking changes and cancellations efficiently
- Ensure all travel documents are prepared and delivered on time
- Escalate complex issues to senior coordinators when necessary
- Track booking deadlines and ensure timely confirmations
- Support team members during peak travel seasons
- Provide updates during trip execution for active itineraries
- Verify invoices and coordinate payment processing
- Follow company protocols for data privacy and security
- Participate in training sessions to stay updated on travel tools
- Use CRM software to log client interactions and updates
- Coordinate with destination experts for localized recommendations
- Assist in quality assurance checks for finalized itineraries
- Maintain professionalism during high-pressure situations
- Adapt quickly to last-minute travel changes or emergencies
- Contribute feedback to improve booking processes
Compensation
Competitive salary and benefits package
Work Arrangement
Full-time, remote position with flexible hours
Team
Part of the client services department supporting travel planning operations
Why Join Us
- We offer a dynamic remote work culture focused on client satisfaction and personal growth
- Team members receive ongoing training and opportunities for advancement
- You’ll work with diverse clients and unique travel experiences worldwide
What We Value
- Integrity in client interactions and vendor relationships
- Reliability in delivering accurate and timely service
- Empathy when addressing client concerns and special requests
Not available
