Direct Edge Media, Inc. is hiring an Account Manager II to foster and maintain positive client relationships through exceptional communication. In this role, you will be the primary point of contact for clients, ensuring transparency and delivering top-notch service by swiftly addressing inquiries and managing the full job lifecycle.
What You'll Do
- Develop, cultivate, and maintain positive relationships with clients and prospects through various communication channels.
- Ensure continuous transparency and open communication internally and externally throughout the job process.
- Deliver unparalleled customer service by addressing client inquiries and concerns within 20 minutes or less.
- Manage job quoting, production, and delivery processes to align with client objectives and meet project deadlines.
- Swiftly and accurately generate multiple quotes daily, consistently meeting clients' requirements.
- Collaborate seamlessly with the production team to ensure streamlined job routing and meticulous project tracking.
- Manage the preparation and timely dispatch of invoices, within 1 business day, ensuring accuracy.
- Maintain and update the print management system (PMS) client repository and coordinate with other account managers for seamless coverage.
- Work with the Operations team and Senior Account Managers to brainstorm solutions related to printing equipment capabilities and constraints.
- Interact with vendors for quotes and purchases, ensuring timely and successful delivery of goods and services.
- Showcase proficiency in handling and manipulating prepress files, formats, and resolutions to optimize the production process.
- Guide clients in selecting the best materials, print, finishing, and shipping methods within their budget and time constraints.
What We're Looking For
- High school diploma or equivalent.
- 3-8 years of print experience plus 1-2 years of customer relationship experience.
- Ability to effectively convey technical information and provide clear instructions to customers.
- Ability to handle various customer scenarios with professionalism, adapt to change, and take ownership of issues.
- Strong verbal and written communication skills and active listening to understand customer needs.
- Expertise with printing processes including offset lithography, large and small format digital, screen printing, pad printing, and dye sublimation.
- Ability to create print-ready file formats, including manipulating size, formats, and resolution.
- High proficiency in common office software applications (MS Word, Excel, Outlook).
- Experience with Adobe Suite (Illustrator, Photoshop, Dimension, InDesign, Acrobat).
- Exceptional conflict management skills and experience in managing customer complaints.
- Collaborative attitude to work seamlessly with other team members and departments.
- Capability to handle multiple customer interactions simultaneously while remaining composed.
- Strong attention to detail for accurate order processing and record-keeping.
- Ability to prioritize tasks efficiently and manage time effectively in a fast-paced environment.
Nice to Have
- Bachelor's Degree or relevant post-secondary education.
Technical Stack
- MS Word, Excel, Outlook
- Adobe Illustrator, Photoshop, Dimension, InDesign, Acrobat
- Print Management System (PMS)
Team & Environment
You will collaborate with the production team, Operations team, Senior Account Managers, and other account managers to ensure streamlined workflows and client success.
Benefits & Compensation
- Salary: $70,304.00 - $75,000.00 per year
Work Mode
This is an onsite position.
Direct Edge Media, Inc. is an equal opportunity employer.
