DuBois Chemicals seeks an Account Manager to develop long-term relationships with a portfolio of customers in the greater Chicago area. You will serve as the primary contact and liaison, providing expert technical support and ensuring customer satisfaction while collaborating with internal teams.

What You'll Do

Effectively manage customer accounts to ensure company programs are properly implemented and operating.
Build and maintain strong, long-term relationships with customers, acting as their point of contact and advisor.
Maintain and grow existing accounts by understanding customer needs, resolving issues, and identifying sales opportunities.
Develop a strong understanding of company products and services to address customer needs effectively.
Communicate clearly with customers, both verbally and in writing, providing regular updates and reports.
Collaborate with internal departments like sales, marketing, and customer service to meet customer needs.
Develop new relationships at client sites to secure existing business and identify expansion opportunities.
Identify continuous improvement projects and cross-sell opportunities within an account.
Assist with sales activities, including preparing proposals and presentations.
Successfully complete the DuBois field training programs.
Utilize the company analytics platform to prepare and present service reports.
Comply with all DuBois safety procedures and complete required training.
Travel to customer sites for routine service visits and perform business reviews.

What We're Looking For

1+ years in sales, customer service, or a related field.
Excellent customer service skills to build and maintain positive customer relationships.
Ability to manage multiple accounts and prioritize tasks, requiring strong organizational and time management skills.
Ability to solve customers’ technical challenges and assist with improvement processes using product knowledge.
Skill in documenting and communicating service findings for every customer visit.
Excellent communication (oral, written) and presentation skills.
Proficiency in performing technical/mechanical on-site testing.
Ability to learn and assist with DuBois e-Tools, System Surveys, and Cost Calculators.
Critical thinking and problem-solving skills with attention to detail.
Proficiency in Microsoft Office, Customer Relationship Management (CRM), and analytical tools.
Ability to work independently with minimal supervision.
Ability to travel up to 50% including overnight travel.
Live in the greater Chicago area.

Nice to Have

Bachelor’s degree in chemistry, engineering, metallurgy, or applied science fields.

Technical Stack

Microsoft Office
Customer Relationship Management (CRM) tools
Analytical tools

Team & Environment

You will collaborate with internal departments, including sales, marketing, and customer service.

Work Mode

This position is based in the greater Chicago area and involves travel to local customer sites.

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.