Insurance Office of America, Inc. is looking for an Account Manager Associate to join our team, specializing in Commercial Lines with a focus on Manufacturing/Contractors. In this role, you will provide essential administrative and customer service support to account teams and Producers. You will independently resolve moderately complex customer service problems and manage smaller-sized or less complex accounts.
What You'll Do
- Maintain technical competence and industry expertise.
- Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.
- Handle customer service requests, policy administration, billing, claims, and coverage analysis.
- Manage policy expirations and renewals.
- Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
- Process tasks accurately and within required timeframes.
- Assist in reviewing contracts to ensure proper coverages are included.
- Monitor reports and take action on delinquent accounts, collecting outstanding balances.
- Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
- Monitor and maintain activity/suspense to ensure timely completion.
- Maintain frequent, transparent communication with the account team regarding workload status and any issues.
- Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
- Stay updated on company policies and procedures.
- Seek and adopt best practices to improve individual and team performance.
- Demonstrate integrity and leadership.
What We're Looking For
- 7+ years of customer service experience in the insurance industry.
- Thorough knowledge of insurance brokerage and client needs.
- Required active licensing.
- Strong analytical, problem-solving, and decision-making skills.
- Exceptional customer service, communication, multitasking, and organizational skills.
- Proficiency in MS Office (Outlook, Word, Excel).
- High School Diploma (or equivalent).
Nice to Have
- Professional designation preferred.
Technical Stack
- MS Office (Outlook, Word, Excel)
Team & Environment
You will work with an account team, Producer, and/or assigned group of accounts, reporting to an Account Manager (AM), Account Executive (AE), or Producer.
Benefits & Compensation
- Compensation range: $50,000 to $65,000 per year.
- Competitive salaries and bonus potential.
- Company-paid health insurance.
- Paid holidays, vacations, and sick time.
- 401K with employer match.
- Professional growth and career progression opportunities.
- Respectful culture and work/family life balance.
- Community service commitment.
- Supportive teammates and a rewarding work environment.
Work Mode
This is a hybrid position located in Atlanta, GA.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
