As an Account Manager in the A2P messaging space, you will take full ownership of a dedicated client portfolio, guiding long-term success and expansion. Your primary focus will be fostering strong, trust-based relationships with key decision-makers, ensuring client objectives align with service delivery and performance.
Key Responsibilities
- Lead regular strategic account reviews to assess performance, address challenges, and identify growth pathways
- Act as the primary point of contact for clients, proactively managing communication and expectations
- Partner with internal technical, product, and support teams to resolve complex issues and enhance client outcomes
- Spot opportunities for upselling and cross-selling by understanding evolving client needs
- Share insights and help refine account management practices across the team
What You Bring
- Minimum of six years in account management, specifically within the A2P SMS or telecom messaging sector
- Established network within the telecommunications industry
- Strong analytical skills with the ability to interpret data and turn it into actionable strategies
- Proven ability to build rapport and maintain high-stakes client relationships
- Fluency in English, both written and spoken
- Self-driven approach with a sense of ownership and initiative
Environment and Impact
You'll work in a remote-first setup, collaborating across global time zones from GMT to GMT+4. The culture emphasizes autonomy, measurable contributions, and direct influence on company direction. This role offers direct exposure to international markets and the chance to help shape the future of enterprise messaging. Compensation is competitive and reflects the strategic importance of the position.
