Requirements
- 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties in Thailand
- Strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS)
- Experience in the Thai hospitality market with deep knowledge of regional customer needs, expectations, and business practices
- Exceptional communication with empathy, resilience, and a genuine passion for serving customers — even in challenging situations
- Ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers
- Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through
Nice to Have
- Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a user or in a customer-facing tech role
- Familiarity with Salesforce or similar CRM tools
- Experience working in or with properties in Phuket, Chiang Mai, or other key Thai tourism markets
Additional Information
- Speak Thai fluently (native proficiency) with strong English communication skills to collaborate effectively with a global remote team
- Travel locally on a monthly basis and inter-city (e.g., Bangkok to Phuket) at least once per quarter
