Responsibilities
- Troubleshoot complex customer issues across networking, APIs, and communications products
- Investigate using tools like Postman, cURL, Wireshark, Linux terminal and internal tooling
- Collaborate with customers, vendors, and engineering teams to resolve cases
- Automate by contributing to bot-building and workflow automation
- Document solutions and improve self-service resources
- Learn VoIP protocols, internal systems, and new technologies as the role evolves
Work Arrangement
Remote (Worldwide)
Additional Information
- Work hours for APAC candidates: Sunday through Thursday, 9pm - 7am UTC
- You don’t need to tick every box - if you’re keen to learn that's the box that matters most
