FreeWill is seeking an Account Manager to join our Partner Success team. In this full-time remote role, you will be responsible for managing our nonprofit partnerships, ensuring successful renewals, and expanding partnerships to include more FreeWill fundraising tools. You'll play a key role in a social-good startup dedicated to making powerful ways to donate easier and more accessible.
What You'll Do
- Ensure nonprofit organizations want to continue their subscriptions with FreeWill term over term.
- Identify and pursue opportunities to expand partnerships by introducing other FreeWill tools that add value.
- Create warm, dynamic relationships with our partners and ensure they feel cared for.
- Proactively identify and address challenges both internally and externally.
- Develop scalable tactics and processes as our team and number of partnerships grow.
- Understand partner needs and communicate them clearly to internal teams.
- Lead renewal and upsell meetings with partners, prioritizing their goals.
- Build strong internal relationships with Partner Success Strategists to understand the full partner journey.
- Creatively develop and pitch customized renewal plans based on individual partner needs.
- Collaborate across multiple teams to provide insight on partner needs.
- Communicate new FreeWill developments to partners and proactively offer value.
- Use and iterate on a detailed project management system to ensure all renewals proceed on schedule.
- Stay current on the latest customer success techniques and trends.
- Act in accordance with FreeWill’s values of focus, joy, kindness, and courage.
What We're Looking For
- Superior written and verbal communication skills and fine-tuned attention to detail.
- Intellectual curiosity that drives a willingness to learn and take on projects outside your primary expertise.
- Comfort moving quickly in a fast-paced environment.
- A combination of smarts, tenacity, and kindness.
Nice to Have
- Experience working on a SaaS customer success team, managing clients, and handling negotiations.
- Experience in the nonprofit fundraising space.
Benefits & Compensation
- Base salary range of $86,000-$96,000 + equity.
- Unlimited PTO and flexible hours.
- Medical, Dental, and Vision insurance (some single coverage medical plans are 100% employer paid).
- Company stock options and 401k.
- Short-term and long-term disability insurance, plus Life and AD&D insurance.
- Free One Medical membership.
- Paid parental leave for all parents.
- $250 monthly co-working budget.
- $300 annual budget to outfit your home office or cover utility bills.
- $1,000 referral bonuses and a $1,000 annual professional development budget.
- Commuter benefits and regular (virtual) team events.
Work Mode
This is a full-time, remote position for candidates located within the United States.
FreeWill is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
