TDCX is seeking an Account Management Specialist to join our team supporting the Thai market. In this role, you will be responsible for building strong customer relationships and delivering a best-in-class customer experience. You will partner with different departments, own talent brand campaigns, and collaborate with product teams to improve our service offerings.
What You'll Do
- Build strong relationships with customers by providing best-in-class customer experience and identifying opportunities to improve their performance.
- Partner with different departments to better assist customers.
- Enhance department and organization's reputation by accepting ownership for accomplishing new requests and exploring opportunities to add value.
- Own all aspects of the talent brand campaign, from making recommendations on target audiences to proving ROI through campaign insights.
- Collaborate with product teams to improve service offerings and campaign management tools to meet customer needs.
- Support customer communication and education, including a best-in-class experience and ad hoc education needs.
- Perform any other duties and responsibilities assigned by management.
What We're Looking For
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.
- Strong time management skills and motivation to exceed expectations.
- Ability to enjoy working in a fast-paced environment and balance multiple tasks simultaneously.
- Comfort working with computers, multiple systems, and ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market (Thai).
Nice to Have
- 2 years of working experience in a related field is preferable.
Benefits & Compensation
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards
Work Mode
This is a local-country position based in Thailand.
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.