About the Role
Serves as a primary point of contact for assigned clients, ensuring satisfaction and long-term partnership through proactive engagement, performance tracking, and solution alignment.
Responsibilities
- Manage a portfolio of healthcare clients to ensure contract compliance and service delivery
- Conduct regular business reviews to assess client performance and satisfaction
- Identify opportunities for service expansion and upsell within existing accounts
- Collaborate with internal teams to resolve client issues and implement solutions
- Track and report on key account metrics and service outcomes
- Maintain up-to-date client documentation and contract records
- Support onboarding processes for new clients transitioning to services
- Monitor client utilization and provide data-driven recommendations
- Serve as advocate for client needs across departments
- Coordinate responses to client inquiries and service requests
- Prepare presentations and reports for client and internal leadership
- Ensure adherence to regulatory and compliance standards
- Drive client retention through proactive relationship management
- Facilitate training sessions for clients on platform features and updates
- Leverage CRM tools to track interactions and account progress
- Maintain awareness of industry trends and competitive landscape
- Assist in the development of client-specific service plans
- Escalate complex issues to senior management when necessary
- Support renewal negotiations in coordination with sales and legal teams
- Promote consistent use of reporting and analytics tools by clients
- Gather client feedback to inform product and service improvements
- Ensure timely communication during system updates or outages
- Participate in cross-functional initiatives to enhance client experience
- Uphold service level agreements and performance benchmarks
- Contribute to quarterly forecasting and account planning
Compensation
Competitive salary and performance-based incentives
Work Arrangement
Hybrid work model with office and remote flexibility
Team
Collaborative environment within a national client services division
Why This Role Matters
This position plays a critical role in ensuring clients achieve maximum value from services, directly impacting retention and long-term growth. By bridging client needs with operational execution, the account executive supports both customer success and strategic business objectives.
Not available for this position
