OPENLANE is looking for an Account Coordinator, Repo Team to support our vehicle recovery operations. In this role, you will develop strong customer service and managerial skills while supporting your team in all aspects of PAR North America's business.
What You'll Do
- Maintain excellent customer service, provide strong telephone support, and research answers for internal and external customers.
- Identify issues as they arise, facilitate solutions, escalate as needed, and follow up to confirm resolution.
- Review and manually report all incoming recoveries received within the internal queue.
- Follow up on fee approvals with clients so recovery vendors can start actively running accounts.
- Follow up on voluntary assignments to ensure the recovery vendor has everything needed to secure the vehicle.
- Review with clients to confirm the lien on a vehicle at the request of the recovery vendor to avoid wrongful repossessions.
- Review and process recoveries and handle all additional client requests related to recovery operations.
- Monitor and process accounts in all internal system queues as directed.
- Act as liaison between client and recovery agent.
- Utilize knowledge of multiple computer systems, including internal operating systems, Google applications, third-party vendor systems, and integration partner systems.
- Maintain a high level of accuracy and productivity in all daily activities.
- Perform other duties as directed by PAR Management.
What We're Looking For
- High School Diploma or equivalent is required.
Nice to Have
- Bachelor’s degree preferred.
- Previous customer service, recovery, collections, or remarketing experience is preferred.
Technical Stack
- Internal operating system
- Google applications (Gmail, Docs, Sheets)
- Third-party vendor systems
- Integration partner systems
Team & Environment
You will support your respective team in every aspect of PAR North America’s business and report to PAR Management.
Benefits & Compensation
- Hourly compensation: $18.00 - $19.00
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge
- Company culture of internal promotions, diverse career paths, and meaningful advancement
Work Mode
This is an onsite position.
OPENLANE is an equal opportunity employer.
