Lehigh Valley Health Network, a Magnet-recognized hospital ranked among the ‘Best Hospitals’ by U.S. News & World Report, is hiring an Access Center Triage RN. In this role, you will provide essential telephone triage services to quickly identify patients with high-risk conditions, facilitate care coordination and virtual monitoring, and direct callers to the appropriate level of care using clinical assessment skills and approved protocols.
What You'll Do
- Direct callers to the appropriate level of care and provide healthcare advice and education using clinical assessment skills, approved guidelines, and knowledge of self-care practices.
- Perform a rapid evaluation of patient situations to estimate the severity of illness or injury, including chief complaint, vital sign, and mental status information.
- Provide clinical support in symptom assessment, determining symptom acuity, offering information for symptom management, and delivering patient education.
- Facilitate coordination of care across settings for designated patients, ensuring labs, studies, and referrals are completed and results are communicated.
- Serve as a liaison between patients, physicians, the public, and hospital staff, programs, and resources.
- Refill patient prescriptions and place orders for appropriate testing or labs.
- Assist in medical record maintenance and accurately file patient charts and reports.
- Prepare and transmit documentation and medical information.
What We're Looking For
- An Associate’s Degree in Nursing.
- 5 years of nursing experience in acute care, ED, medical office, or telephone triage.
- 2 years of previous clinical acute care hospital or urgent care experience.
- Current RN license in the state of Pennsylvania.
- American Heart Association Basic Life Support certification for Pennsylvania.
- Excellent computer skills and demonstrated empathy for individuals seeking healthcare information.
- Flexibility to perform a variety of tasks in a fast-paced environment.
- Knowledge of appropriate home care information and telephone-based clinical assessment techniques.
- Skill in making triage decisions and responding calmly in emergencies.
- Ability to exercise judgment with sensitive, confidential information.
Nice to Have
- A Bachelor’s Degree in Nursing (BSN).
Work Mode
This position is remote and requires the candidate to be located within the state of Pennsylvania.
Lehigh Valley Health Network is an equal opportunity employer.
