About the Role
This role is responsible for managing the successful implementation of ABA-specific software solutions for clients, ensuring smooth onboarding, system configuration, and ongoing support to achieve clinical and operational goals.
Responsibilities
- Lead the setup and configuration of software systems tailored to ABA therapy practices
- Collaborate with clients to understand clinical workflows and customize platform features
- Develop implementation plans and timelines to ensure timely go-live dates
- Train clinical and administrative staff on system functionality and best practices
- Translate clinical requirements into technical configurations
- Monitor project progress and adjust plans to meet client needs
- Serve as the primary point of contact during the onboarding phase
- Ensure data is accurately migrated and validated
- Troubleshoot system issues during early use phases
- Coordinate with cross-functional teams including product, support, and sales
- Document client-specific processes and system setups
- Maintain compliance with clinical documentation standards
- Provide guidance on regulatory and billing requirements
- Support clients in achieving meaningful adoption of the platform
- Gather feedback to inform product improvements
- Conduct post-implementation reviews to assess success
- Identify opportunities to streamline onboarding processes
- Deliver regular status updates to stakeholders
- Manage multiple client projects simultaneously
- Ensure client satisfaction throughout the implementation lifecycle
Compensation
Competitive salary and performance incentives
Work Arrangement
Remote with potential for occasional travel
Team
Part of a client success team supporting healthcare technology adoption
Why This Role Matters
- This position directly impacts how therapy providers use technology to improve patient care and operational efficiency.
- You will bridge clinical needs with technical solutions, ensuring real-world usability.
- Your work helps organizations scale services while maintaining compliance and quality.
Growth Opportunities
- Opportunities to take on leadership responsibilities as the team expands.
- Exposure to product development based on frontline client insights.
- Professional development in clinical technology and implementation strategy.
Not available
