Focus IT Recruitment is looking for a 1st Line Support engineer based in Reading, Berkshire. In this role, you will be the first point of contact for customers seeking technical assistance via phone or email, providing support for a wide range of technologies including workstations, servers, printers, networks, and vendor-specific hardware and software. Support is delivered remotely and on-site across various locations in the UK.
What You'll Do
- Being the first point of contact for customers seeking technical assistance over the phone or email
- Qualifying and documenting the problems raised by customers
- Responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software
- Provide on-site support for client networks and applications across the UK
- Provide remote and telephone support for client networks and applications
What We're Looking For
- At least 2 years of experience within the support sector
- Windows 7, 8 & 10 Administration & Support
- Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
- Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLan’s
- Understand cabling needs for IT/Telephone System Jobs
- Strong communication and customer service skills
- Ability to quickly learn new applications and technologies
- Able to install, configure, upgrade and relocate PC hardware, software and print devices
- Experience of Windows XP, Vista, 7, 8, 10, Office 2003 - 2016 problem solving
- Experience of PC hardware troubleshooting and problem solving
Nice to Have
- Microsoft Office 365 experience an advantage
- Basic Administration of Exchange Server and mobile email technologies
- Any qualifications such as MCSE, MCSA, MCITP or CCNA would be highly beneficial towards your application
Technical Stack
- Windows 7
- Windows 8
- Windows 10
- Active Directory
- O365 Mailboxes
- ADSL Broadband
- Local Area Networks
- Switches
- VLANs
- PC hardware
- Print devices
- Microsoft Office 365
- Exchange Server
- Mobile email technologies
Benefits & Compensation
- Great career path
- Competitive salary
- Great company benefits
Focus IT Recruitment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
