Voxidea is looking for a Personal Injury Intake Specialist to serve as the first point of contact for individuals seeking legal assistance. In this fully remote role, you will gather essential case details, coordinate consultations with legal experts, and ensure a compassionate and professional experience for every client.
What You'll Do
- Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience.
- Collect important information to understand client needs and assess how the firm can help.
- Listen empathetically to individuals and guide them to appropriate resources within or outside the firm.
- Complete legal forms and manage records of customer interactions.
- Schedule and coordinate consultations with legal experts.
- Follow up with clients to ensure their needs are met or provide additional support.
- Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork.
What We're Looking For
- Holds a bachelor’s degree.
- Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
- Is proficient in managing calendars and information flow with accuracy and efficiency.
- Demonstrates excellent organizational and time-management skills.
- Maintains discretion and confidentiality when handling sensitive information.
- Permanently resides in the U.S.
- Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.
Nice to Have
- Has previous experience in sales, customer service, or a legal background.
Benefits & Compensation
- 100% remote, multicultural environment.
- Make a real impact by helping others succeed.
- Growth opportunities and continuous learning.
Work Mode
This is a fully remote position. You must permanently reside in the United States.
Voxidea values people, growth, and purpose.
