Responsibilities
- Deliver technical assistance via live chat, email, phone, video calls, and online forums
- Identify customer requirements and proactively address potential obstacles
- Represent customer interests within the organization to drive solutions
- Communicate clearly and effectively to ensure high-quality service delivery
- Take full responsibility for resolving customer-reported issues
- Demonstrate empathy, responsiveness, and resourcefulness while viewing support from the customer's perspective
- Excel in both verbal and written communication
- Develop strong, trust-based relationships across all organizational levels
- Effectively prioritize tasks amid customer escalations, product updates, and service disruptions
- Handle communications, technical account coordination, and risk reduction strategies
- Enable end-users to independently resolve issues using available knowledge resources
- Continuously learn, master, and share expertise across technical domains
Work Arrangement
Hybrid
Other
- Proficiency in both English and German (spoken and written) is required
- Applications may be evaluated using artificial intelligence or automated decision systems, in line with company policies and applicable legal standards
- Efforts are made to provide reasonable accommodations for applicants with disabilities in accordance with federal and state laws
- Individuals with disabilities needing assistance during the application process or pre-employment assessments should email peopleandplaces@zendesk.com with their accommodation request
